Sarah Macpherson Email & Phone Number

Edinburgh, Scotland, United Kingdom

In this role, I am wholly accountable for the coordination of customer enquiries, engaging as an integral liaison within the Customer Service team, dealing with customers’ questions promptly and in a proactive fashion.In addition, I display excellent problem-solving attributes when timeously resolving customer issues, while communicating in a professional and courteous manner. I hold direct accountability for managing incoming and outgoing correspondences with the customer through the inhouse system, ensuring enquiries are handled in a timely fashion.My key accomplishments during this time include, hitting targets and surpassing expectations, providing the client base with a first-class customer service, as well as contributing to establishing best practice models and processes, when heavily involved in working groups and strategy planning activities. In addition, I helped to successfully promote the business when effectively responding to social media comments and messages.

Within this function, I demonstrated written communication skills when copy writing for blogs, websites and newsletters. I provided a consummate administration support service, including secretarial support and dealing with clients’ social media across various sectors. Moreover, I built and maintained strong working relationships with regular clients on a retainer basis providing a professional and cost-effective service. I proved my effective planning and organisation skills when managing diaries (including arranging travel) and inboxes as well as event management; I also dealt with website maintenance, management and migration.Notably, I improved ways of working for clientele when setting up or reviewing administration functions and recommending improvements in order to streamline processes.With impeccable attention to detail, I dealt with CRM set up, maintenance and updating, and led customer/client engagement and feedback reporting. I also handled invoicing, bookkeeping and account reconciliation.

Glasgow, United Kingdom

I provided an exemplary PA service to the Partner, including administrative and secretarial support to two directors and a team of 12 employees ranging in levels of seniority.

I managed a number of various recruitment campaigns for an array of clientele including AWE, Cairngorms National Park Authority, City of Edinburgh Council, CoSLA, ExxonMobil, Scottish Water and State Street.

Bachelor'S Degree, English Literature And Creative Writing, 2:1

Education record