Sarah Malpass Email & Phone Number

Netherlands

Netherlands

Utrecht, Netherlands

Utrecht Area, Netherlands

- Supporting 4 C-level managers- Taking care of diary management, including arranging meetings, lunches, workshops andappointments- Organising and coordinating internal events- Organising and coordinating quarterly board meetings and the yearly Full Assembly - Making international travel arrangements, booking train tickets, flights and accommodation- Being the main point of contact for third parties such as contracted suppliers, cleaning companies and property managers and attending the tenant meetings- Overseeing general office management, including ordering office supplies, maintaining a safeworking environment at two office locations, updating Outlook contacts and distribution lists andadding (credit card) payments into a system- Handling orders of paper ticket stock for agents and carriers and managing stock control.- Coordinating the ERT (BHV) by setting up meetings, developing evacuation plan and maps andmaking sure certificates are obtained and renewed

- Tracking and evaluation of qualitative and quantitative agent performance (team of 30+)- Coaching and mentoring of agents- On-boarding new agents in the Customer Service team- Ensuring all agents are continually trained inline with Employee Journey - Curation of training materials- Development and design of the in-house E-learning platform- Optimizing workflows: recommending improvements to procedures

Utrecht, Netherlands

- Processing of customer train reservation orders- Coaching of less experienced agents- Updating internal wiki resource portal

Utrecht Area, Netherlands

- Private freelance singing teacher based in Utrecht.

Utrecht Area, Netherlands

- Management of the daily operations to meet the SLA’s on a global scale.- Management, coaching and development of a multilingual, combined team of +- 10- First point of contact for the client on a daily operational level- Reporting of KPI’s to management and client.- Development and maintainenance of the clients products and systems

Amsterdam Area, Netherlands

- Daily allocation of tasks, motivation and leadership of Call Centre Agents for both UK and Portuguese Markets- Scheduling of 25+ agents and tracking of leave entitlement - Curating and allocating all training materials. Training new employees- Monitoring and recording of staff performance- Tracking of all KPI’s and communication / discussion of these with management - Dealing with escalated complaints/queries via inbound telephone and email- Interaction with customers via social media (Facebook / Twitter) - Key Holder

Amersfoort, Netherlands

- Develop and maintain B2B relationships with Extron dealers - Technical knowledge and support of all Extron products - Issue quotations - Handle all other customer requests as needed- Certified Extron AV Associate

Utrecht Area, Netherlands

- Daily allocation of tasks, motivation and leadership of Call Centre Agents- Scheduling of 25+ agents and tracking of leave entitlement - Curating and allocating all training materials. Training new employees- Monitoring and recording of staff performance- Tracking of all KPI’s and communication / discussion of these with management - Dealing with escalated complaints/queries via inbound telephone and email- Interaction with customers via social media (Facebook / Twitter) - Key Holder

Bristol, United Kingdom

- Customer service/complaints/queries via inbound telephone and email- Record all incoming correspondence- Maintenance of data systems and all relevant administration - Data entry with acute attention to detail- Providing copy documents / contracts and invoices- Liaising with other departments to find suitable customer solutions

Bristol, United Kingdom

- Promoted from Sales Assistant in December 2007- Customer service/complaints/queries - Cash-up/till consolidation/Banking- Team training/motivation- Processing of all store orders and credit applications - Administration / generating and relaying store reports- Consistent delivery of extensive product knowledge- Stock replenishment/rolling stock checks and Visual Merchandiser- Personal active sales and performance target achievement- Team performance targets monitored and mentored, KPI's relayed to regional management. - Active add on selling beyond shop product including account cards and interest free credit.- Key Holder

Bristol, Uk

- Customer service/complaints/queries - Tidying / Cleaning / Stock replenishment- Active loss prevention (advocating store security procedures) - Cash-up, till consolidation and conducting banking deposits.

Bristol, United Kingdom

- Organisation of all conference materials.- Booking and chasing payment for delegates.- Liaising with relevant agencies and planning of travel and accommodation for guest speakers.- General office administration and data entry- Customer service/complaints/queries