6 month POM rotation where my responsibilities include:Owns the member and customer product and support experience (Voice of the Member/Customer) by extracting insights from both in-product experiences and member/customer feedback and then transforming those insights into an actionable "voice of the customer" narrative that drives overall Product and Operations strategy. Leads their product and/or initiatives areas with an entrepreneurial and problem-solving mindset, acting as the owner and change agent to improve the experience for members and customers. Embraces ambiguity, while leveraging quantitative and qualitative information, to develop, provide, and implement the best product and operations solutions for members and customers. Ensures top member and customer feedback and insights are prioritized on the product and operations roadmaps by delivering the Voice of the Customer/Member (VOMC) to cross-functional partners via deep dives, product review documents, ramp email reports, weekly product reports, and more. Develops and publishes highly visible executive summaries and in-depth reports on member and customer experience. Acquires and analyzes member/customer insights from data visualization tools (such as Tableau), database management tools (SQL), customer relationship management tools (Dynamics), and product experience tools and more. Ownership (through representation and analysis) of key data VOMC sources, including: all customer and member case data, Social Signal, Product Experience, and Natural Language Processing. POM also leverages additional signals such as bug reporting & analysis, CSAT, customer surveys, cross-functional, sales, and support feedback, and more. Product expert and liaison for Global Support and the Member & Customer Success organization, informing key stakeholders of product changes and external documentation requirements, including enablement of the Help Center.

Assist LinkedIn Advertisers with their campaigns by providing optimization tips for success based on their audience, bid and budget and overall advertising goalsSupport technical issues related to LinkedIn Campaign Manager I work in a queue based system out of multiple CRMs (Salesforce and Oracle Service Cloud) where I manage reactive tickets and chatsHelp ramp up new hires by shadowing and reverse shadowing and giving efficiency advice and best practices while working in the queueWork Cross Functionally with Tier 2, Sales, and Product teams to improve and explain features

Product Compliance monitors and tracks issues with our corporate clients. We are a strategic partner to our clients and sales partners to help educate, identify core issues, and deploy a solution. The focus being on a solution that is smart and makes sense for all parties involved.Our goal is to protect the member ecosystem through a credible workflow while building trust with our clients and sales. Product Compliance handles the difficult conversations associated with our clients experiencing a product warning.We service as a core partner to help drive growth of client product usage and understanding.My roles and responsibilities serve to:-Build credibility and reliability with day-to-day contacts; Working with small, medium & Enterprise accounts to insure customers are leveraging solutions appropriately-Develop a sound understanding of customer issue and partner with sales reps to help alleviate the pain point-Educate clients and sales partners on the process and reasoning through a basic understanding of PC polices and best practices- Demonstrate strong analytical skills with data to interpret best solutions and drive growth where appropriate-Possess an in-depth knowledge of supporting product line in order to articulate benefits & potential growth to the client-Maintain aggressive quota by surfacing leads to sales and capitalizing on client growth

As a Senior Support Representative my main goal is to provide exceptional customer service to LinkedIn members. My responsibilities include:-Manage and solve escalations from our corporate Recruiter users as well as support reps on the floor-Train new hires and educate them on proper processes and procedures. -Maintain Company Page wiki and Company Page escalations-Ensure quality work from support reps and identify coaching opportunities-Create proper workflow processes and communication

The Enterprise Support Specialist is responsible for the implementation and ongoing support of Corporate Solutions customers.My responsibilities include:-Provide an exceptional customer and member experience via phone, email, and live chat -Work within a queue-support model with specific daily targets on the number of contacts completed-Develop and maintain an exceptional understanding of the LinkedIn products through ongoing training while being keenly aware of industry trends -Analyze and understand client and member needs, answering all product inquiries and questionsEstablish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users-Document all communication with users and accounts accurately and in a timely manner via system tools-Ensure that all issues are escalated appropriately to the correct internal departments and managementUnderstand, embody and execute LinkedIn’s culture and core values

Answer phones•Greet clients and vendors in a welcoming manner•Prepare completed jobs for delivery•Process cash and credit sales; invoice customer when job is completed•Post payments on accounts•Monitor receivables, handle collections, and issue customer statements, when necessary•Prepare bank deposits in a timely manner•Match vendor invoices with purchase orders•Approve payables and input into Peachtree for payment•Work directly with sales and production to maintain office flow•Maintain current Tax Identification numbers for tax exempt clients•File invoices, job tickets and delivery tickets•Conduct end-of-the month closing procedures, including preparing reports for the accountant•Typeset jobs as needed•Aid with mailers, as needed•assist online clients with web orders (tracking, ordering, payment)•maintain the social media sites appropriately•

Answer telephone and responds as appropriate per clinic guidelines.•Able to triage and transfer calls in a timely manner•Assists with patient appointment activities•scheduling/rescheduling patient appointments; follow-up on no show appointments•Greets and directs patients and visitors in a prompt and courteous manner.•Records messages accurately and legibly and distributes promptly to the appropriate person and location•Collects and records co-payment from patients with accurate documentation of transactions•reconciliation of cash drawer receipts•prepares deposits•Initiates the pulling, filing and searching for patient charts appropriate to patient care•checks and prepares charts for following day•manage release of information requests and respond quickly and confidentially.•