Sarah Mitchel Email & Phone Number

Wallingford Ct

In my role as a Senior Analyst, I supported the Northeast Area employee base of about 14,000 employees. This support included: Providing up to date information on current products and services through different communication outlets including: email, text message, MMS message and training videos.Creation of email graphics to match brand guidelines.Scripting of videos and other messages to clearly convey the message and appeal to the employee base. During my time as a Senior Analyst, I also completed a Pre-Leader Development program to strengthen my leadership skills for future rolls.

Wallingford Ct

Planned and coordinated logistics and materials for leadership meetings, committee meetings and staff events.Created detailed expense reports and requests for capital expenditures.Ordered and distributed office supplies while adhering to a fixed office budget.Managed office supplies, vendors, organization and upkeep.

Wallingford Ct

Effectively managed a high-volume of inbound and outbound customer calls.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.