Sarah Mitchell Email & Phone Number

Jacksonville, Florida, United States

Manage IT vendors, budget, and procurementManage Office Facilities and MailroomTriage and assign customer requests, ensuring business & development prerequisites are met.Build and maintain positive and productive working relationships with customersAnalyze and report delivery metrics including resources, time, quality, and business support (SLAs) to upper IT managementManage Business and Quality Assurance Analysts to provide direction, guidance, and support.Coordinate developer, vendor, partner, and sponsor resources to ensure timely deliveries.Ensure that team maintains high level of competence and operational excellenceWork with IT upper management to create and maintain best practices (processes, procedures, and documentation)

Analyze various needs of the organization by leveraging systems to improve processesAssist business units with system changes or developments Recommend best practices to processes and workflow for department units and organizationCommunication Specialists- Implement and manage call center system, wireless devices,and premises-based phone systemProcurement of IT related equipment and subscriptionsCoordinate IT setup for large projectsIT lead during Catastrophe Jira/Atlassian Administrator Systems AdminstratorQuality Assurance testingHelpdesk coordinator Back Office projects to streamline office procedures and costs.

Develop and implement departmental procedures and team building techniquesManage daily staff in service centerBuild and maintain relationships with Agency Partners Manage agent and customer disputes and resolutionsManaging data processing for Assumptions and policy processing

Develop and implement departmental procedures and team building techniquesManage daily staff in personal lines department over 2 offices Oversee location; responsible for office set-up, location, and staffBuild and maintain relationships with Insurance companies and staffKnowledge of guidelines for multiple insurance carriers in standard and surplus marketsManage customer disputes and resolutionsBudget analysis of department revenue, losses, retention, and expendituresAcquisitions- transferring data, talent recruitment, lead on merging offices

Manage a department that specializes in personal insurance with a focus on high net worth accounts.Built a solid record of achievement through increasingly responsible financial positions - Responsible for thorough, annual review of client files with needs Based, Best Practices Approach Utilized. · Performed Quarterly Control Audits. · Cross-Selling Approach Implemented with all accounts to maintain a high-level of Retention. Selected Accomplishments · Structure and implement departmental procedures · Responsible for implementing practices to retain accounts and obtain new clients