Promoted to direct the daily operations of a $5M restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, and team management of an 85+ staff.Earned numerous awards within the Mid-Atlantic Division of 94 restaurants, including Absolute Performance Earnings Per Op Week 2018, Annual Performance Earnings Improvement 2017, and Highest Absolute Average Weekly Sales 2016, 2017, 2018.Selected to join the Developing People Panel, alongside four other general managers and VP of Operations at the annual Red Lobster GM Conference in Las Vegas, NV, to discuss strategies to successfully develop restaurant managers and general managers in Red Lobster restaurants.Chosen as an Emerging Director of Operations to assist the Director of Operations on special projects, including leading meetings for the development of management staff of 10 restaurants, roll out new equipment and procedures, and train other restaurants on new processes at vanguard restaurants. Contributed to the career advancement of 11 team members to managers and five managers to general managers while mentoring nearly 25 new managers in training for the region over five years. Consistently delivered company targets for labor, food (6%) and beverage (12%) waste as well as guest satisfaction ratings of 98%.