Sarah Welsh Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, Us

Quorum is best in class public affairs software that helps you work smarter and move faster to map track change and report on your policy landscape.- Managing $2.5 M in ARR - Supporting marquee, strategic accounts- Leading Executive Business Reviews to highlight wins, get ahead of potential churn risks and add value- Problem solving and conflict resolution - Renewal strategy, combined efforts with renewal specialists - Work cross-functionally with Sales, Product, Marketing, Operations, Legal, Finance- Identify and support upsell opportunities - Quickly establish strong relationships to serve as a strategic advisor for clients- Utilize CRM to forecast and manage interactions - Analyze trends and call out opportunities in platform usage

Austin, Texas, Us

Jungle Scout's Enterprise Cobalt platform allows users to empower their business decisions by simplifying e-commerce data analytics and supercharging advertising impact. - Managed $1.5MM in ARR for the Enterprise business segment -Founding member of the Enterprise CSM team, the Enterprise product was in it's start up phase during my tenure- Tested and iterated on internal and external processes and procedures- Engaged clients to increase net retention YOY - Worked cross-functionally with Sales, Product, Marketing, Operations, Legal, Finance- Used a CRM to efficiently manage a large book of business- Translated technical explanations into business jargon - Direct support for public API and Data Cloud solutions - Defined and presented clients’ needs to the data and product teams - Spearheaded the development of multiple programs to ensure clients are receiving white glove service while I support them in achieving their business goals as well as a strong ROI

San Francisco, California

Beekeeper Marketing, a subliterary of Advantage Solutions, is a full service Amazon Agency serving a range of clients from fortune 500 to small starts ups in the consumer and packaged goods space to achieve success on the Amazon marketplace. - Proactively monitor clients’ Amazon catalogs to ensure that any changes Amazon or 3P sellers make are detected and communicated to my team and the client- Update clients’ Amazon catalogs including adding new items, editing images, revising copy, creating variations, managing coupons, and keyword optimization- Open and monitor support cases within Amazon for urgent issues- Conduct business analytics and ROI analyses- Deliver recommendations on the account that will enable our team to deliver strong sales growth and excellent customer service to our clients- Sit on the Culture Keepers committee to keep remote company culture thriving

Toronto, Ontario, Ca

Element Fleet Management, the largest fleet management company in the world, empowers your fleet to be safer, smarter and more productive.- Responsible for handling inbound communications regarding technical issues surrounding the various websites used by our clients- Managing inbound communications (phone and email) from clients and internal users, opening and working Salesforce cases, opening and monitoring ServiceNow Tickets for troubleshooting and resolving technical issues- Provisioning access for internal and external users - First level Telematics support

New York, Ny, Us

Nashville, Tennessee, Us