Customer Service Manager
Phoenix, Arizona, United States
▪ Cultivated a small six employee, one department team into a 17 person teamwith three individual departments (Customer Service, Billing, and WebDevelopment). Maintained management over all three departments.▪ Handled client escalations, interoffice disagreements, and provided problemsolving for any unforeseen issues or growing pains.▪ Responsible for transforming a previously unprofitable department into asuccessful team bringing in over $400k in profit per year for the past three years.▪ Oversaw and completed multiple projects including a new company website,company handbook, custom spreadsheets and dashboards, new programimplementation, creation and management of automated processes, and more.▪ Wrote a plethora of content for company use including the creation of thecompany blog (and many articles therein), social media posts for the companyand clients, templated and blast emails, client-facing documents (welcomepackets, etc) , and more.