Sarah O'Donnell

Sarah O'Donnell Email and Phone Number

Event Marketing Manager @ HC3
Birmingham, AL, US
Sarah O'Donnell's Location
Birmingham, Alabama, United States, United States
Sarah O'Donnell's Contact Details

Sarah O'Donnell work email

Sarah O'Donnell personal email

n/a
About Sarah O'Donnell

With over 12 years of diverse experience in customer-facing roles, I am a passionate and driven professional specializing in marketing strategy, event management, and cross-functional collaboration. My career has been marked by a commitment to data-driven strategies that lead to exceptional results and high ROI across various initiatives.I thrive on orchestrating large-scale marketing campaigns and high-impact events, managing everything from planning to execution. My meticulous approach and keen attention to detail help me tackle complex challenges and drive efficiencies while building strong relationships with stakeholders.In addition to my event and marketing expertise, I’m passionate about creative ideation and exploring innovative solutions to enhance brand visibility and engage customers. I also enjoy leading teams, fostering positive dynamics, and empowering colleagues to reach their full potential.When I'm not busy with projects, you can find me exploring new places, staying updated on the latest tech and marketing trends, or working on teaching my puppy “come here” (it’s a work in progress!).Let’s connect and see how we can drive impactful results together!

Sarah O'Donnell's Current Company Details
HC3

Hc3

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Event Marketing Manager
Birmingham, AL, US
Website:
hc3.io
Employees:
191
Sarah O'Donnell Work Experience Details
  • Hc3
    Event Marketing Manager
    Hc3
    Birmingham, Al, Us
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  • Siteimprove
    Global Events Manager
    Siteimprove Jan 2023 - Present
    Minneapolis, Minnesota, United States
    - Drove 40% year-over-year growth in global events, boosting brand visibility and engagement.- Led strategy and execution for 11+ annual events with a $1M budget, exceeding lead generation targets by 117%-173%.- Managed regional field marketing events, overseeing strategy, logistics, and sales enablement.- Improved project visibility by developing clear timelines and fostering stakeholder alignment.- Crafted impactful swag and assets to enhance brand engagement.- Streamlined event processes, establishing SOPs and using data-driven insights to optimize future events.- Delivered regular ROI reports, tracking lead progression and pipeline growth.
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  • Protective Life
    Manager Of Customer Experience
    Protective Life Feb 2022 - Sep 2023
    - Led a team of 18- 25+ associates, consistently achieving key metrics and fostering growth through mentorship and strategic guidance.- Collaborated cross-functionally to optimize KPIs, improving operational efficiency by 10%.- Planned and executed corporate and employee engagement events, enhancing team collaboration and company culture.- Implemented retention strategies, reducing attrition to the lowest levels in 8 years.- Partnered with multiple departments to enhance efficiencies and standardize training procedures.
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  • Shipt
    Shopper Operations Specialist
    Shipt Nov 2021 - Mar 2022
    - Drove adherence to KPIs and elevated customer experience standards by providing timely and accurate support and guidance to shoppers.- Evaluated shopper performance, making data-driven decisions on refund eligibility and review adjustments to ensure fair outcomes and high satisfaction levels.- Successfully resolved escalated customer and shopper issues, ensuring satisfaction and positive resolution.- Collaborated with cross-functional teams to streamline operations and boost efficiencies- Designed and executed training sessions for new and underperforming shoppers to drive skill development.
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  • Virtual Service Operations
    Support Operations & People Manager
    Virtual Service Operations Feb 2021 - Dec 2021
    - Oversaw a team of 25+ cloud-based customer service agents, driving operational excellence to achieve and exceed company goals.- Successfully navigated the team through complex and frequent company transitions, showcasing exceptional change management skills.- Revamped onboarding processes for new agents, implementing peer mentorship programs that accelerated onboarding efficiency and boosted retention by 40%.- Innovated crisis management processes and communication matrices, improving efficiencies and collaboration across cross-functional teams.
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  • Virtual Service
    Customer Support Specialist
    Virtual Service Aug 2020 - Mar 2021
    United States
    - Served as the primary contact for inbound calls during COVID-19, adhering to best practices to deliver exceptional customer support and exceed all KPI goals.- Analyzed issues and verified data to identify concerns, proactively addressing potential problems to enhance service quality.- Developed and led escalation processes for effective crisis management, ensuring timely resolutions and improved customer satisfaction.
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  • Fergus Media Publishing
    Digital Media & Community Manager
    Fergus Media Publishing Jun 2014 - Dec 2019
    Birmingham, Al
    - Spearheaded event strategy and execution for B-Metro, ensuring high-impact experiences that aligned with community interests and advertiser objectives.- Outlined vendor selection processes and established event success metrics, streamlining event planning and delivering seamless execution for numerous community and sponsor-driven events.- Represented B-Metro at both online and in-person events as the brand's primary voice, overseeing freelancer and vendor partnerships to ensure consistent messaging and maximize engagement across digital and physical platforms.- Managed digital marketing campaigns tailored to advertisers' needs, driving results through optimized SEO, social media integration, and strategic event promotion to enhance brand presence and audience interaction.
  • Blr Further
    Marketing Manager
    Blr Further Jul 2013 - Jan 2014
    Birmingham, Alabama Area
    - Planned and executed high-profile sponsor events, overseeing more than 10,000 attendees.- Collaborated with Bellin Health and the Green Bay Packers to produce the Best Hands in Green Bay competition, setting the foundation for a high-profile event series that consistently attracted large audiences.- Drove digital content strategy and analyzed engagement metrics, resulting in actionable reports to identify trends.
  • Infomedia
    Digital Marketing Strategy
    Infomedia May 2013 - Sep 2013
    Birmingham, Alabama Area
    - Crafted and executed comprehensive digital strategies focused on driving website traffic growth and enhancing online visibility.- Conducted keyword research and SEO optimization, developing site maps and link-building initiatives aligned with client goals.- Wrote and edited engaging web content to boost user engagement and improve search engine rankings.- Increased social media presence and engagement through targeted online marketing campaigns, fostering community growth across platforms.
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  • B-Metro: The Magazine For Metro Birmingham Living
    Community Engagement Manager
    B-Metro: The Magazine For Metro Birmingham Living Sep 2009 - May 2013
    Birmingham, Alabama Area (Pepper Place)
    - Served as the public voice for B-Metro at online and in-person events, enhancing community presence.- Acted as a liaison between readers and staff, fostering communication and engagement.- Managed freelancer and vendor relationships, ensuring quality and consistency.- Produced web-exclusive content, including videos and blog posts, to boost audience engagement.- Designed and implemented digital marketing campaigns for advertisers across multiple platforms.- Executed weekly newsletter campaigns, leveraging readership for revenue generation.- Optimized website content for SEO and promoted sponsored events through social media integration.
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  • Boys & Girls Clubs Of America
    Counselor
    Boys & Girls Clubs Of America Jan 2000 - Jun 2004
    Trussville, Al
    View

Sarah O'Donnell Skills

Adobe Creative Suite Photoshop Wordpress Microsoft Office Facebook Twitter Seo Managing Production Jobvite Social Media Branding And Identity Blogging Newsletters Magazines Social Media Marketing Social Media Measurement Editorial Public Relations Social Networking Email Marketing Google Analytics Web Content Management Content Strategy New Media Press Releases Online Advertising Content Management Website Development Web Content Management Editing Media Relations Brand Development Web Design Advertising Web Marketing Marketing Strategy Video Publishing Copywriting Marketing Marketing Communications Content Development Copy Editing Television Ap Style Brand Awareness Online Marketing Indesign

Sarah O'Donnell Education Details

Frequently Asked Questions about Sarah O'Donnell

What company does Sarah O'Donnell work for?

Sarah O'Donnell works for Hc3

What is Sarah O'Donnell's role at the current company?

Sarah O'Donnell's current role is Event Marketing Manager.

What is Sarah O'Donnell's email address?

Sarah O'Donnell's email address is sa****@****ive.com

What schools did Sarah O'Donnell attend?

Sarah O'Donnell attended University Of Alabama At Birmingham, Birmingham-Southern College.

What are some of Sarah O'Donnell's interests?

Sarah O'Donnell has interest in Technology, Social Media, Magazines, History, Layouts, Web Design, Children, Education, Photography, Science And Technology.

What skills is Sarah O'Donnell known for?

Sarah O'Donnell has skills like Adobe Creative Suite, Photoshop, Wordpress, Microsoft Office, Facebook, Twitter, Seo, Managing Production, Jobvite, Social Media, Branding And Identity, Blogging.

Who are Sarah O'Donnell's colleagues?

Sarah O'Donnell's colleagues are Christopher Stewart, Griffin Mcgahey, Jeff Clark, Corey Scogin, Quintarius Williams, Nancy Blesener, Donte Stevenson.

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