Sarah O'Donnell Email & Phone Number

Birmingham, AL, US

Minneapolis, Minnesota, United States

- Drove 40% year-over-year growth in global events, boosting brand visibility and engagement.- Led strategy and execution for 11+ annual events with a $1M budget, exceeding lead generation targets by 117%-173%.- Managed regional field marketing events, overseeing strategy, logistics, and sales enablement.- Improved project visibility by developing clear.

- Led a team of 18- 25+ associates, consistently achieving key metrics and fostering growth through mentorship and strategic guidance.- Collaborated cross-functionally to optimize KPIs, improving operational efficiency by 10%.- Planned and executed corporate and employee engagement events, enhancing team collaboration and company culture.- Implemented.

- Drove adherence to KPIs and elevated customer experience standards by providing timely and accurate support and guidance to shoppers.- Evaluated shopper performance, making data-driven decisions on refund eligibility and review adjustments to ensure fair outcomes and high satisfaction levels.- Successfully resolved escalated customer and shopper issues.

- Oversaw a team of 25+ cloud-based customer service agents, driving operational excellence to achieve and exceed company goals.- Successfully navigated the team through complex and frequent company transitions, showcasing exceptional change management skills.- Revamped onboarding processes for new agents, implementing peer mentorship programs that.

United States

- Served as the primary contact for inbound calls during COVID-19, adhering to best practices to deliver exceptional customer support and exceed all KPI goals.- Analyzed issues and verified data to identify concerns, proactively addressing potential problems to enhance service quality.- Developed and led escalation processes for effective crisis.

Birmingham, AL

- Spearheaded event strategy and execution for B-Metro, ensuring high-impact experiences that aligned with community interests and advertiser objectives.- Outlined vendor selection processes and established event success metrics, streamlining event planning and delivering seamless execution for numerous community and sponsor-driven events.- Represented.

Birmingham, Alabama Area

- Planned and executed high-profile sponsor events, overseeing more than 10,000 attendees.- Collaborated with Bellin Health and the Green Bay Packers to produce the Best Hands in Green Bay competition, setting the foundation for a high-profile event series that consistently attracted large audiences.- Drove digital content strategy and analyzed engagement.

Birmingham, Alabama Area

- Crafted and executed comprehensive digital strategies focused on driving website traffic growth and enhancing online visibility.- Conducted keyword research and SEO optimization, developing site maps and link-building initiatives aligned with client goals.- Wrote and edited engaging web content to boost user engagement and improve search engine.

Birmingham, Alabama Area (Pepper Place)

- Served as the public voice for B-Metro at online and in-person events, enhancing community presence.- Acted as a liaison between readers and staff, fostering communication and engagement.- Managed freelancer and vendor relationships, ensuring quality and consistency.- Produced web-exclusive content, including videos and blog posts, to boost audience.

Trussville, AL

Bachelor Of Arts, History & International Studies

Education record