Sarah O. Email & Phone Number

Rockville, Md, Us

Lanham, Maryland, United States

-Manage and create webpages for the official company website and Intranet, including imagery, coding, copywriting and design based around company standard colors and theming-Plan, create, update, and schedule all social media campaigns for the company on LinkedIn, Facebook, Instagram, Google My Business, and X/Twitter-Engage in campaign development discussion and processes based on data analysis sourced from MeridianLink, Marquis, and Symitar, as well as website metrics like Facebook Pixel and Google Analytics

Severna Park, Maryland, United States

-Identify customer needs and preferences; apply the appropriate product knowledge to make recommendations, improve customer satisfaction rate, boost product sales and increase brand loyalty-Create retail store displays, manage inventory, research and learn new product features-Assisted management with exceeding sales goals, resulting in the store landing in the top percentile in the region for 2021-Directly handled customer questions, concerns and complaints

Gambrills, Maryland, United States

-Drafted, created, and executed both B2B and B2C social media and print marketing related campaigns and posts-Managed and oversaw the company's social media presence across Linkedin, Facebook, Google Analytics/My Business and more-Maintained the office as administrative backup by answering phone calls, following up with clients, etc.

Baltimore, Maryland, United States

-Wrote weekly search engine optimized blogs via WordPress for up to 23 clients of various industries, such as telecommunications, technology, engineering, law, interior design, and construction-Maintained a social media presence for each individual client using Hootsuite, Pinterest, and Google My Business software, as well as a feedback loop via Google Analytics for clients

Annapolis, Maryland

-Created search-optimized copy for a range of major e-commerce retailers such as Kraft-Heinz-Developed a working understanding of brand and customer guidelines as well as Amazon’s A+ commerce page layout-Provided a variety of copy and editorial web assets (sell sheets, ads, presentations, etc.)

Hunt Valley, Md

Conducted valuable market research and provided hands-on sales and marketing support for the sales team in an office setting; used Salesforce and other programs to prospect potential clients and business partners

Towson, Md

-Helped launch new company location through in-person promotions at local companies, neighborhoods, and schools-Answered questions regarding the company from new clients, helped develop target audiences and the best strategies to reach their consumer base

Pasadena, Md

-Worked with a complex cash register system-Maintained cleanliness of restaurant-Assisted customers with regular and catering orders, both in person and over the phone

Severna Park, Md

-Greeted and seated customers, handled complaints and questions-Answered phones and helped place phone orders

Bachelor’S Degree, Mass Communication/Media Studies

Activities and Societies: American Adversiting Federation Towson Chapter Member (2016-2020) Optimist Club (2017-2020) Minors in Marketing.

Education record

Activities and Societies: National Art Honor Society, Sci Fi Club, Yearbook