Sarah Padilla Email and Phone Number

V3 Pension and Benefit Management System – Product Owner:- System Security – Responsible for system security design and implementation for 3 major rollouts, analyze requests, manage approval process, implement security configurations, train and mentor support staff.- Workflow – Elicit and manage all system requirements, analyze, design, oversee implementation, deployment and testing of process workflows, configure custom workflow reports.- Imaging and Documents – Elicit requirements and implement framework for all inbound files and system generated documents. Implement, test and manage deployments for new and existing system documents.Legal Fund Immigration System Replacement Project - Project lead: - Requirements elicitation, vendor search, demo coordination, cost and contract negotiation.- Project documentation and reporting (project proposal, project plan and schedule, system requirements, vendor comparison report, custom configuration guide).- User creation and system configuration implementation (training and production systems).- Training coordination, go-Live coordination and continuing support.

Consulting Business Analyst:- Harrison & Star- Evoke Interaction- Havas Worldwide Health/ EURO RSCG Life- InTrans Group, Inc.

* Monitor project activities and advise staff of issues due to resource availability.* Manage timelines to allocate resources to individual tasks. * Manage digital solutions deliverables.* Resolved day-to-day issues with emphasis on project deadlines.* Ensure IA and Creative development follow human interface best practices.* Specification development and metadata analysis for pharmaceutical CLM software release.* Ensure project deliverables align with 3rd party development specification.

* Performing user experience analysis, functional analysis for a responsive mobile website.* Work with account team ensuring client’s mobile intuitive includes the most valued aspects the production site.* Analyze, document and present business and technical mobile requirements for client optimization project.

* Work within a UX team creating new systems and perform upgrades to current systems.* Lead analyst on iOS handheld optimization for a pharmaceutical website and brand infosites.* Performing user experience analysis, functional gap analysis, writing functional specifications and user guide for iOS native application for iPad.* Research, coordinate and present 3rd party vendors to clients, resulting in platform acquisition and deployment.* Work with key stakeholders to develop project objectives and requirements, identifying any potential challenges early in the process.* Review, analyze, and evaluate clients' business systems and user needs to formulate a new system to parallel overall business strategies. * Collaborate with project managers and account supervisors to manage client expectations regarding deliverables.* Work in tandem with internal, 3rd party and off-shore teams to ensure consistent usability principles are applied to all aspects of design.

* Worked within a project team to perform a major upgrade to a new client system.* Review and edit specification documents for an Open Road Tolling System.* Translate technical proposals into business user specifications.* Research and analyze data and user requirements in support of proposed business functions, and systems requirements to convey to development teams.* Liaise with key players to agree on approach and scope of deliverables to meet deadlines.* Created MS Word template and styles used company-wide for client facing documentation.

* Designing café and catering menus with graphics and enticing descriptions.* Creating templates for invoices, schedules, business cards and wholesale labels. * Organizing and analyzing all income and expenses in order to insure profitability.* Creating complex pricing analysis workbooks: food cost, labor cost, operating cost and profit. * Working with Sidewalk Café bookkeeper to create an extensive Balance Sheet and business value.* Desktop support; installing software, updating and supporting all software and operating system issues.* Internet marketing on 18 websites, including Google, Google Maps, Bing, Yahoo, CitySearch and UrbanSpoon.* Creating business networks and expanding client base via MerchantCircle, Washington State Business Association.* Sending blast marketing information via Sidewalk Café email and Facebook, including coupons, specials and menus.* Employee management: posting employment opportunities, interviewing prospective candidates, creating extensive employee manuals, pooled tip payout policies, hiring and firing policies.

* Negotiate priorities, resolve functionality conflicts and manage expectations during new client requirements gathering. * Assisted Product Managers, Developers, and Client Managers with client production issues.* Expert testing and analyzing current functionality for a new client go live project.* Created extensive specifications for intricate new client functional enhancements.* Performed detailed testing and analysis on client bugs.* Developed test scripts for ongoing and new enhancements.* Expert testing all major enhancements for each version release.* Prioritized, and maintained QA’s automated test script expansion plan. * Assisting the off-shore Quality Assurance team on expanding regression script coverage.

* Gather and coordinate systems requirements for multiple Fortune 500 investment banks.* Produce comprehensive, functional system specifications detailing GUI and database enhancements.* Assisted Product Managers, Developers, IT and QA in the system development lifecycle of multiple applications.* PE Scrum leader in a newly implemented Agile Software Development process.* Developing and managing the test plan for each stage of development.* Expert testing all major enhancements for each version release.* Prioritizing and scheduling system enhancements for Agile Sprints.* Working daily with developers and testers in order to produce highly efficient, end user friendly functionality.* Created client-facing scopes and known issues documents for a complex browser-based application.* Mentoring and training junior Product Engineering, Quality Assurance and Client Services staff.* Responsible for all user guides, quick tips and release notes for six complex applications released globally.* Created custom templates and styles used company-wide for internal and client friendly documentation.* Docshare administrator for the Investment Banking Relationship Management Department.* Collaborated in the creation of known issues documents.* Collaborated with the IT Director and the CTO on highly confidential technical documents.* Assist Systems Engineers, QA, Client Services and Developers in the creation of efficient applications.

* Solely created custom templates and styles used in automated manuals for the software education department.* Collaborated in the creation of ten manuals used for software training.* Responsible for all education manual print jobs in North America.* Collaborated with employees in Germany and the UK for translating education manuals in multiple languages.* Trained and used document management, website personalization and website content management software.