Sarah Chantal Parro Email & Phone Number

Boston, Ma, Us

Greater Boston

As Senior Content Strategist and Product Designer — first for the Skills Product Communications team, now for Wayfinding (Learner Home, Search & Browse, Navigation & Profile, Integrated Learning Experience & Video Players) — I lead communication and language efforts for far-reaching, cross-functional company projects. Highlights of my work so far include:• Developing the natural language persona and communication guidelines for new AI chat feature• Resolving language disparities amid a major multi-product integration• Crafting UX copy guidelines and developing unified grammar, style, voice, and tone standards for our new design system• Utilizing strong product thinking, data, and research to shape strategy alongside PMs, design alongside designers, and execute on communications plans for the user via in-app notifications, personalized emails, and push notifications• Application owner, internal expert, and governance lead for in-app communications tool Pendo, a $300k software investment through which I have led 200+ successful comms campaigns and multiple internal training sessions• Lead feature-naming, content creation, UI design, and information architecture decisions for our implementation of the Pendo Resource Center, enabling users to access on-demand guidance• Owning UI copy and content strategy for all comms team initiatives and partnering cross-functionally with teams throughout product, design, support, marketing, and customer success• Participating in design critiques, research, and prototype creation and testing

Greater Boston

Cambridge, Massachusetts, United States

I worked in the Access Services department at the Harvard Divinity School Library, where I oversaw and implemented a wide range of patron-facing and operational duties:• Request fulfillment• Resource scanning• Processing shipments• Maintaining records• Training and managing student staff

Greater Boston Area

(Laid off December 2020 due to Covid-19)• Managing Editor of PRAXIS magazine: developed issue themes; solicited content; created and maintained production schedule; copy edited and fact-checked all content; secured images; oversaw design and layout; served as chief liaison with vendors to meet production schedule; maintained subscriber database, listserv, and digital content on goarch.org• Oversaw production of new curriculum materials: researched, wrote, and edited original content; revised existing materials for reprints; secured images; oversaw design and layout

Albuquerque, Nm And Boston, Ma

I wrote reviews of Boston area theatre productions for the national theatre publication Talkin' Broadway. In the past, I wrote reviews of Albuquerque productions.

I wrote media and pop culture reviews and criticism for the online publication Arc Digital.

Brookline, Ma

• Oversaw production of new titles from manuscript submission to books-in-hand• Led production and administration of The Greek Orthodox Theological Review (scholarly journal)• Managed subscriptions• Organized mass mailings• Oversaw final production stages• Calculated and distributed author royalty payments in collaboration with the HCHC Finance Office

Greater Boston

Albuquerque, New Mexico

• Balanced user needs, management goals, and key content details to make complex, technical information simple and approachable to lay audiences• Wrote content revisions and synopsized new content for the Complex Adaptive Systems of Systems (CASoS) Engineering Initiative website (sandia.gov/CasosEngineering)• Revised and formatted technical papers, some prepared for journals/COMPLEX 2012 conference• Created original deliverables summarizing work of the National Infrastructure Simulation and Analysis Center, which were used as talking points for a visit from an Assistant Secretary from the Department of Homeland Security

Albuquerque, New Mexico

I oversaw the entire publication process. I managed and delegated tasks to a seven-person staff; scheduled and ran weekly staff meetings; planned and implemented promotional strategies; organized roughly forty submissions (written essays and artwork) for each issue (one per semester); supervised our spending in accordance with our budget; oversaw copyediting; planned the end-of-semester release party for each issue; and negotiated with printers regarding price, quantity, and timeline for publication.

Albuquerque, New Mexico

I wrote a variety of articles for the magazine, which publishes bi-weekly. I covered local arts, music, and entertainment events; scheduled and conducted interviews; and wrote several 600-word profile pieces featuring local artists and members of the entertainment community.

Ui/Ux Design

UI/UX certification course: 700+ hour intensive certification course covering design thinking, user research, heuristics, sketching.

Bachelor Of Arts (B.A.), English: Professional Writing, Summa Cum Laude

Activities and Societies: • UNM Honors Program • Who's Who Among Students in American Universities & Colleges • The Honor Society of Phi.

Torrey Honors Institute

• Intensive Great Books seminar program • Consistently received high marks from advisors