Sarah Chantal Parro Email & Phone Number

Boston, MA, US

Greater Boston

• As Senior Content Strategist and Product Designer — first for the Skills Product Communications team, now for Wayfinding (Learner Home, Search & Browse, Navigation & Profile, Integrated Learning Experience & Video.
• Developing the natural language persona and communication guidelines for new AI chat feature
• Resolving language disparities amid a major multi-product integration
• Crafting UX copy guidelines and developing unified grammar, style, voice, and tone standards for our new design system
• Utilizing strong product thinking, data, and research to shape strategy alongside PMs, design alongside designers, and execute on communications plans for the user via in-app notifications, personalized emails, and.
• Application owner, internal expert, and governance lead for in-app communications tool Pendo, a $300k software investment through which I have led 200+ successful comms campaigns and multiple internal training sessions

Greater Boston

Cambridge, Massachusetts, United States

• I worked in the Access Services department at the Harvard Divinity School Library, where I oversaw and implemented a wide range of patron-facing and operational duties:
• Request fulfillment
• Resource scanning
• Processing shipments
• Maintaining records
• Training and managing student staff

Greater Boston Area

• (Laid off December 2020 due to Covid-19)
• Managing Editor of PRAXIS magazine: developed issue themes; solicited content; created and maintained production schedule; copy edited and fact-checked all content; secured images; oversaw design and layout; served as.
• Oversaw production of new curriculum materials: researched, wrote, and edited original content; revised existing materials for reprints; secured images; oversaw design and layout

Albuquerque, NM And Boston, MA

I wrote reviews of Boston area theatre productions for the national theatre publication Talkin' Broadway. In the past, I wrote reviews of Albuquerque productions.

I wrote media and pop culture reviews and criticism for the online publication Arc Digital.

Brookline, MA

• Oversaw production of new titles from manuscript submission to books-in-hand
• Led production and administration of The Greek Orthodox Theological Review (scholarly journal)
• Managed subscriptions
• Organized mass mailings
• Oversaw final production stages
• Calculated and distributed author royalty payments in collaboration with the HCHC Finance Office

Greater Boston

Albuquerque, New Mexico

• Balanced user needs, management goals, and key content details to make complex, technical information simple and approachable to lay audiences
• Wrote content revisions and synopsized new content for the Complex Adaptive Systems of Systems (CASoS) Engineering Initiative website (sandia.gov/CasosEngineering)
• Revised and formatted technical papers, some prepared for journals/COMPLEX 2012 conference
• Created original deliverables summarizing work of the National Infrastructure Simulation and Analysis Center, which were used as talking points for a visit from an Assistant Secretary from the Department of Homeland.

Albuquerque, New Mexico

I oversaw the entire publication process. I managed and delegated tasks to a seven-person staff; scheduled and ran weekly staff meetings; planned and implemented promotional strategies; organized roughly forty submissions (written essays and artwork) for each issue (one per semester); supervised our spending in accordance with our budget; oversaw.

Albuquerque, New Mexico

I wrote a variety of articles for the magazine, which publishes bi-weekly. I covered local arts, music, and entertainment events; scheduled and conducted interviews; and wrote several 600-word profile pieces featuring local artists and members of the entertainment community.

Ui/Ux Design

UI/UX certification course: 700+ hour intensive certification course covering design thinking, user research, heuristics, sketching and.

Bachelor Of Arts (B.A.), English: Professional Writing, Summa Cum Laude

Activities and Societies: • UNM Honors Program • Who's Who Among Students in American Universities & Colleges • The Honor Society of Phi.

Torrey Honors Institute

• Intensive Great Books seminar program • Consistently received high marks from advisors