Sarah Perry Email & Phone Number

Cincinnati, Oh, Us

Cardinal Solutions was acquired by Insight and merged with BlueMetal Architects to form Insight's Digital Innovation Group. We now bring over 1,000 cloud architects in the US focused on driving digital transformation solutions across Intelligent Applications, Data and AI, IoT and Smart Edge, DevOps, Cloud Enablement, and Digital Strategy. We have won numerous Microsoft Worldwide/US Partner of the Year Awards in IoT, Mobile Applications, Artificial Intelligence, Open Source, and DevOps.

Cincinnati

■ Represent Customer Care needs in Enterprise Business Process Systems projects. Facilitate Business and Functional requirement discussions to document desired experience. Partner with cross-functional teams to define approach & identify and document risks and report back to appropriate stakeholders.■ Plan and execute User Acceptance Testing and create training of new feature functionality.

■ Determine the appropriate support paradigm and level of service for alliances, partners and subsidiaries. This includes achieving an in-depth understanding of the target's products and determining the headcount, training, desktop needs, documentation, liaison role, escalation paths and all other necessary components to provide support.■ Represent Global Customer Support & Support (GCSS) organization in the development of new technology products utilizing Waterfall & Agile Development methodology through testing, requirement and use case submission, determine the appropriate support model and execute Support Plans and Service Level Agreements. ■ Serve as project lead of cross functional team and coordinate activities & responsibilities including resource estimating, scheduling and risk assessment. ■ Collaborate with, educate and champion our LPO organization in interactions with other functional areas and serve as a customer advocate when representing department to various organizations across LexisNexis.■ Work with GCSS management to negotiate and secure support needs and funding from the business unit for new technology product support and other business initiatives. Function as a recognized resource with vendors and other outside groups as necessary and interact with stakeholders in the development, implementation and ongoing support of new technology.■ Collaborate with appropriate business contacts to develop support solutions to ensure that the organization is prepared to support company and department initiatives upon release.

■ Identify skill and knowledge gaps in the staff and facilitate the implementation of solutions to address the gaps identified. This includes training, tool enhancements, resource material updates and communication to appropriate audience. ■ Serve as a Coordinator of Center of Expertise (COE) including managing COE members, providing feedback, working with Business Units, updating tools and reporting necessary information to Sponsoring Manager. ■ Consistently engage in coaching and mentoring members of my team through the career path process and proactively finding opportunities for their growth.■ Build staff skills and knowledge by successfully administering the Quality Observe process and completing all assigned observations in designated timeframes, providing coaching & feedback to encourage continued development.■ Impact the success of staff by participating in Workforce Planning process with Managers which is designed to focus on each member of the staff on a quarterly basis to gauge their strengths and areas of improvement in their present role and monitor progress towards promotion.■ Successfully mentor staff members through the Focus Group process.