Sarah Prior Email and Phone Number

Held role of Business Analyst in a team within the Design and Engineering department responsible for the delivery of content publishing platform for journalists and other content creators across the BBC. Key responsibilities include: - Capturing business requirements, translating them into Jira stories that can be picked up by the development team and implemented to deliver the required system behaviour. - Defining accessibility requirements and facilitating accessibility swarms to ensure the application is usable for all user groups. - Supporting the Product Manager in defining quarterly team objectives, prioritising tasks, and defining requirements. - Working with the engineering lead to breakdown complex tasks to ensure stories have appropriate technical detail, define sprints, manage work assignment and tracking progress to ensure priorities are met. - Attending technical feasibility discussions to understand the technical implementation and provide business steer to technical solutions support user requirements. - Self-development through attending training courses and utilising team learning days to take on self-study to strengthen development skills. Taking on development tasks which contribute to the team implementing functionality to meet the defined quarterly objectives.

Worked within an agile team alongside a team of business analysts supporting the product owner and delivery teams in the successful delivery of software to support assessing staff in the processing of a student applications for financial support products. Key responsibilities included: - Developing and owning the end to end business architecture within the Assess Platform team, managing relationships with the consumer and downstream system teams to ensure a consistent and quality service is provided. - Working across multiple projects simultaneously ensuring that each align to the end to end process, advising on impacts if the delivery of any requirement would deviate from that and offereing alternative solutions. - Working closely with product owner and business analysts to breakdown requirements into a product backlog to deliver new functionality and continuous improvements to existing features. - Collaborating with internal and external team members, including UX, Product Owner, Solutions Architects and Technical Design Leads to consider the requirements of all end user while ensuring solutions proposed align with the strategic technical roadmap which supports the company’s objectives. - Acting as a proxy for the product owner in signing off features implemented to prevent delays in daily production deployments and delivering business benefit. - Provide leadership and mentorship to junior members of the team.

Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organisations in 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions.Current role of Senior Technical Consultant involves working as part of a project team to deliver Customer Engagement Optimisation solutions to clients’ to support contact centre business process improvements allowing them to develop stronger relationships with their customers. Responsibilities include engaging with clients to transform their business needs into requirements to then produce clear and technically sound solution designs, supporting end user testing and training to ensure client satisfaction and aiding internal sales teams in responding to sales opportunities and implementing proof of concept solutions to demonstrate the satisfaction of potential clients' requirements to secure deals with new and existing clients. Experience working on large scale business transformation projects following the waterfall and agile methodologies to working individually on smaller scale implementations.Previous roles held:Technical Business Analyst- Leading workshops with key technical and business stakeholders to challenge current processes and drive requirement definition for a multi-phase transformation project.- Supporting clients in writing test scripts- Producing complete and detailed documentation to clearly articulate the design of a highly complex solution which involved integration to multiple third party systemsSenior Developer- Key member of several teams delivering successful implementations of solutions to aid clients in achieving their business objectives- Supporting junior team members, contributing to best practice documentation to support projects team in producing efficient solution designs

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organisations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. Ciboodle delivers award-winning, modular CRM software to contact centres worldwide for advanced customer engagement across multiple social channels. The Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Ciboodle's family of product offerings can be categorised into three service bundles; be served, be solo and be social. The company and its contact centre software are consistently recognised by industry analysts as one of the world's leading customer-centric solutions.Projects include Elkjøp (Europe), easyJet (UK) and Dow Jones (US) and Sears (US).

Worked closely business analyst and technical architects to deliver mulit-phased, mulit-channel CRM solutions for customers including Telecom New Zealand (New Zealand), Sears, (US), Dow Jones (US), Domestic and General (UK).Gained experience in gathering and analysing requirements, running train the trainer workshops, supporting system and user testing, estimation and project task breakdown and the change management process.