Sarah Fiebiger, Mba, Cx-I, Csm Email and Phone Number
Sarah Fiebiger, Mba, Cx-I, Csm work email
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Sarah Fiebiger, Mba, Cx-I, Csm personal email
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I have 15 years as an innovation and strategic thought leader and storyteller, program/project manager, market researcher, coach and mentor, and 6 years as an influential author and public speaker with 50+ published best practice works. I love working with kind, fun, highly talented, and highly motivated professionals who want to make a positive difference in the world.I have worked with some of the most recognized brands in the world to improve their customer/member/patient/client/employee experiences across several industries (energy, telecom, healthcare, finance, e-commerce, transportation, consumer goods, gaming, etc.) and all channels (phone, chat, chatbot, video chat, email, tickets, messaging, social, reviews, surveys).Topical areas of expertise include: innovation and strategic thought leadership, storytelling, business value assessment, estimating potential and calculating realized value/ROI, consulting, customer journeys and CX, development of persuasive executive-level presentations, data analysis, conversation intelligence, analytic team program management (team structure, data strategy, executive engagement, program and data governance, continuous improvement), complex problem solving, creative solutions, sales and retention optimization, self-service UX design and optimization, communications/training/process transformation, market research, digital optimization, e-business including social network use, quality assurance automation, risk and compliance, contact center KPIs, product improvement, business account management, strategic account and segment/sector planning, billing and payments, credit and collections, smart grid technologies and programs, prepaid metering
Crowdstrike
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- crowdstrike.com
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Customer Value Manager, Public SectorCrowdstrike May 2024 - PresentRemote, Us
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Strategy Consultant, Business Strategy & Analytics, Customer SuccessCallminer Sep 2021 - Oct 2023Waltham, Ma, Us• Advised client executives on conversation intelligence strategy, program maturity, and business value.• Led strategy discussions with executives and stakeholders to advise on conversation intelligence roadmaps and value plans.• Consulted clients on building and scaling world-class transformative and strategic conversation intelligence teams.• Developed new value framework, ROI models, and maturity models for pre-/post-sales.• Provided strategic consulting services for clients/prospects globally, including several Fortune 50 companies.• Consulted clients on program management & continuous improvement best practices for conversation intelligence analytics. -
Associate Director, Cx Journey Consulting & AnalyticsConcentrix Aug 2014 - Sep 2021Newark, California, Us• Led and mentored analytic consultants to drive actionable insights through data-driven storytelling, resulting in significant and lasting business value/ROI.• Built and scaled transformative strategic analytic programs across multiple regions including the US, Philippines, and Brazil.• Managed Program Managers & Consultants across various locations, ensuring effective program delivery and client satisfaction.• Guided analytic consultants in utilizing quantitative & qualitative insights to inspire action, enhancing decision-making processes.• Spearheaded multiple department workstreams, including recruiting, onboarding, and training, and managed CX Observation Center operations in the Philippines.• Established and managed workload for new CX Observation Center, optimizing efficiency and ensuring quality data collection.• Developed and maintained senior client relationships, becoming a trusted partner in driving business outcomes.• Established new analytic consulting programs for leading global telecom companies, optimizing operational efficiency and driving value.• Implemented program governance protocols, templates, and tracking processes to ensure effective program management and value realization.• Coached teams on data-driven storytelling techniques, serving various organizational levels.• Improved data cleansing, manipulation, and analysis efficiency through initiatives such as implementing new intern programs. -
Senior Analyst, Market Research ServicesE Source Aug 2008 - Aug 2014Boulder, Colorado, Us• Managed end-to-end research processes and teams, advising top North American utility leaders on CX/UX strategies, resulting in enhanced customer satisfaction and loyalty.• Authored 50+ influential CX best practice studies, reports, and blogs, shaping industry standards and methodologies.• Provided actionable assessments to utilities, driving improvements in self-service UX design and account management.• Led Innovation Week winning team, proposing a new Utility Credit & Collections Benchmark, addressing industry challenges.• Introduced a new presentation format, improving comprehension and meeting customer needs more effectively.• Served as ScrumMaster for Market Research and CX teams, ensuring efficient project management and delivery.• Played a pivotal role in executive leadership councils, contributing insights and influencing strategic decision-making. -
Shift LeaderBlockbuster Aug 2000 - Sep 2007Denver, Colorado, Us• Resolved customer complaints and problems, positively impacting customer satisfaction, paperwork, shrink, inventory, troubleshooting systems.• Optimized shelf space to increase rentals and sales• Managed and trained employees, set shift sales goals, and schedule shift duties -
Site Manager In TrainingEntertainment Works Apr 2006 - Mar 2007Laguna Beach, Ca, Us• Managed survey quotas, people, and workload on site while training for Site Manager• Recruited people to take entertainment market research surveys
Sarah Fiebiger, Mba, Cx-I, Csm Skills
Sarah Fiebiger, Mba, Cx-I, Csm Education Details
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University Of Colorado DenverMaster Of Business Administration (Mba) -
University Of Colorado DenverFilm Production - Directing & Scriptwriting
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Webster UniversityFilm Production
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Arapahoe Community CollegeAccounting I
Frequently Asked Questions about Sarah Fiebiger, Mba, Cx-I, Csm
What company does Sarah Fiebiger, Mba, Cx-I, Csm work for?
Sarah Fiebiger, Mba, Cx-I, Csm works for Crowdstrike
What is Sarah Fiebiger, Mba, Cx-I, Csm's role at the current company?
Sarah Fiebiger, Mba, Cx-I, Csm's current role is Strategy & Value Consultant, Innovator, Program Manager, CX & Data Analytics, Market Researcher.
What is Sarah Fiebiger, Mba, Cx-I, Csm's email address?
Sarah Fiebiger, Mba, Cx-I, Csm's email address is sa****@****ail.com
What schools did Sarah Fiebiger, Mba, Cx-I, Csm attend?
Sarah Fiebiger, Mba, Cx-I, Csm attended University Of Colorado Denver, University Of Colorado Denver, Webster University, Arapahoe Community College.
What are some of Sarah Fiebiger, Mba, Cx-I, Csm's interests?
Sarah Fiebiger, Mba, Cx-I, Csm has interest in Customer Experience, Writing, Crochet, Web Design, Skiing, See 1, See Less, Photography, Film And Television, Swimming.
What skills is Sarah Fiebiger, Mba, Cx-I, Csm known for?
Sarah Fiebiger, Mba, Cx-I, Csm has skills like Video Editing, Market Research, Videography, Data Analysis, Project Management, Management, Leadership, Photoshop, Final Cut Pro, Program Management, Research, Budgets.
Who are Sarah Fiebiger, Mba, Cx-I, Csm's colleagues?
Sarah Fiebiger, Mba, Cx-I, Csm's colleagues are Ana Munarolo, Samuel Merchant, Arshia Ali, Nir Ben Itach, Amy Dageenakis, Sameer Sawant, Samra Ahmed.
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