Sarah Richards Email & Phone Number

► Sales and Operations ► Leadership ► Quality Assurance ► Compliance ► Client RelationshipsAn accomplished Sales and Operations Executive with a wealth of leadership experience across industries including financial services and hospitality. Strengths across operations and direct sales distribution, customer retention, policy administration, claims management and contact centre environments. Senior business influencer with stakeholder and relationship management skills backed by excellent verbal and written communications. Highly motivated and results-focused with demonstrated commercial acumen and the ability to drive high team performance and consistently exceed business growth and revenue targets. Key skills and experience include:► Proven ability to successfully develop and execute on business strategy; with experience building small teams in start-up mode through to running large-scale, mature businesses and managing diverse teams across operations, sales, compliance, claims, administration, HR, learning and development, and including large contact centres and cross-functional project teams in matrix environments. ► Track record for building highly engaged teams who deliver consistently strong performance. Management and communication skills to set people up for success; setting clear expectations and targets, providing context around processes, delivering feedback and building the confidence needed to get results. ► Demonstrated operational, leadership and influencing skills that can be leveraged across a wide range of business environments; from planning and delivering the processes and infrastructure needed to support high quality, large-scale operations through to ensuring accountability by setting and monitoring KPIs and managing budget, risk and revenue targets to achieve and exceed desired business outcomes.

Listed skills include Management, Strategy, Sales, Performance Management, and 24 others.

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  Chief Customer Officer

  Greenstone Financial Services

  Jul 2017 - Present

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  Birmingham College Of Food And Domestic Art

  Hospitality