• Managed high volume of client inquiries by phone and email and executed database requests• Improved customer satisfaction through attentive service and expert problem solving; provided support for reservations changes, package inclusions, trip additions, and travelers roommate requests• Served as Assistant Logistics Director on site during seasonal events• Supported CEO and VP with managing multiple vendors and stakeholders, including hotel management, production, sponsors… Show more • Managed high volume of client inquiries by phone and email and executed database requests• Improved customer satisfaction through attentive service and expert problem solving; provided support for reservations changes, package inclusions, trip additions, and travelers roommate requests• Served as Assistant Logistics Director on site during seasonal events• Supported CEO and VP with managing multiple vendors and stakeholders, including hotel management, production, sponsors, entertainment, vendors, and city-wide relations• Recruited and trained 150 staff members, managed schedules and assessed performance • Coordinated and managed on-site event logistics, including planning operations and destination check-in• Spearheaded operations and planning for 3000+ travelers per week at four different properties• Collaborated with sales managers and on-site staff to ensure efficient operations and event execution Show less

• Recruited and trained 1,000+ sales representatives to promote travel packages on high school and college campuses throughout Southern California territory• Developed and implemented campus-specific marketing and promotions plans• Managed public relations as face of the company with representatives, travelers, and parents; delivered school-wide and parent presentations on travel packages• Promoted communication with travelers through well-developed social media pages • Expertly… Show more • Recruited and trained 1,000+ sales representatives to promote travel packages on high school and college campuses throughout Southern California territory• Developed and implemented campus-specific marketing and promotions plans• Managed public relations as face of the company with representatives, travelers, and parents; delivered school-wide and parent presentations on travel packages• Promoted communication with travelers through well-developed social media pages • Expertly managed diverse sales teams through talent recruitment, daily communication and innovative sales incentives• Spearheaded company transition to college-only market; recruited 25% of past high school representatives for college sales Show less

• Improved salon clientele experience through exceptional customer service• Hired, trained and managed salon coordination team• Assisted in operations decisions through creation of daily statistic reports, revenue margins, budgets and weekly product inventory• Organized and executed salon fundraisers to support local charities