Sarah Roberts Email & Phone Number

Buckley, Gb

We provide healthcare organisations with personal health records software to enable their patients to better manage their health. Our software implements best practices of online communication based on research conducted with 2,700 hospitals around the world.The software helps patients take control of their health, physicians increase the efficiency of communication and hospitals to increase revenues.

Northampton, England, United Kingdom

Providing effective operational support to a commercial and residential property management company based in the East Midlands.Overall responsibility for: Customer Satisfaction - Acting as the key liaison with the tenants, local authorities and other stakeholdersProject Management - In collaboration with the director, leading the planning & implementation of the refurbishment of properties.Information Governance - Annually reviewing policies and procedures in relation to health and safety and data protection legislation.Financial management - Simple cash flow analysis and reporting to the accountant and company director.Maintenance - Ensuring all land and buildings owned by the company is maintained. including negotiating and managing contracts

- Line management of Customer Service team - Ownership of documentation and training materials - Working with Product, Development and Business Analytics - Managing the career and personal development of the team - Developing a new custom customer service tool with in house development team - Forecasting support team demand for peak trading period and training staff appropriately - Using data to provide business insights - Providing feedback to the business on customer themes - Resolving escalated complaints - Overseeing the day to day running of the customer support team - Reporting bugs using Atlassian and working closely with the IT development team to develop fixes

Remote

- Responsible for maintaining and updating the help and FAQs page content on the website - Answer queries from Support Desk Operatives - Responsible for noticing and highlighting emerging issues - Provide feedback to Support Desk Operatives on performance - Liaise with organisations to resolve issues

Remote

- Coaching and mentorship of support team - Investigation and reporting of user support issues.- Extensive use of customer relation management tool, Zendesk.- Real Time problem resolution and effective escalation.- Provision of outstanding customer service.- Initial set up and administration of end-user accounts.- Effective interaction with users and evaluation of merchant promotions.- Provision of advice and training to end-users.

Various

Responsible for collecting, quality assurance and data transference into the content management system of QuickMobile applications.Duties Include:- Data analysis, processing and formatting.- Impact assessment of content management, reviewing in real time- Problem identification and resolution.- Timely delivery of completed app for handover to project manager- Preparation of a post event analytics report- Completion of post-event surveys and dissemination to relevant parties for feedback purposes.

North Wales | Nationwide

Working for a variety of businesses including Dragon's Daycare, Cobweb Counselling and your.md. Responsible for a diverse range of tasks, including:- Obtaining, analysing, cleaning & entry of data and calculation of statistics.- Design and implementation of an Access database of client details.- Design and maintenance of a company website using Wordpress CMS.- Researching and copywriting of educational policies.- Various other administrative tasks including invoicing, typing and financial reporting to accountants and Charity Commissioners.- Extensive use of Excel analytical reporting tools for a range of clients

Wrexham

Responsible for administrative and other activities on behalf of DWR IT services, a small IT consultancy, including:- Design and maintenance of the company website- General administrative tasks including invoicing, management and payment of expenses, data records management and filing- Responsible for company travel arrangements- VAT registration and financial liaison with accountants

Cheshire, Uk

Acted as a central point of contact between Clients and Technical team with regards to Clinical Trial and R&D Applications. This included:• First line Technical support and training;• Ownership of problem resolution of live issues;• Creation and maintenance of Access database holding Client details with regards to Invoicing and Payment – this also included generating Excel reports based on this data for Sales MI and Forecasting

Responsible for generating advertisements for vacancies within the agency and processing completed applications.Worked with those on long term sick leave to devise suitable return to work progression plans.General Administrative tasks including finalization of job specifications, CV cataloguing and dissemination.

Human Resources

SAP trained, data entry and generating reports.Generation of pension forecasting for staffResponsible for processing and dissemination of all inbound communicationAdministrative tasks e.g. filing, photocopying.

Human Resources And Implementation

Grading applications to graduate trainee programmeCreating an implementation plan for store system upgrades involving liaising with stores nationwide.

Higher Certificate

Bachelor'S Degree