Sarah Rozenberg Email & Phone Number

United States

Natick, Ma, Us

Rockland, Massachusetts, Us

o Complete Risk & Control Self-Assessments (RCSA) in a manner consistent with the organization’s strategic objectiveso Perform walkthroughs of business unit processes to identify risks, existing controls, process deficiencies, and control gapso Create process maps in Microsoft Visio to document risks and controls associated with Enterprise Tier 1 business activitieso Establish and document risk statements on the Risk and Control Matrix (RCM) to align with Enterprise Risk Management (ERM) risk taxonomyo Execute control design and operating effectiveness testing to assess the adequacy and effectiveness of key controlso Complete data entry of controls and operating effectiveness test results in GRC Archer

Rockland, Massachusetts, Us

o Performed branch audits onsite at our retail locations to examine operational, security, and compliance controls, score and submit formal write-up of audit, and worked with branch managers to create an action plan if neededo Led team strategic projects for new or upgraded systems including SharePoint and Salesforce, and worked with other departments on larger bank-wide initiativeso Created team SharePoint site with all daily, monthly, and quarterly duties in info-mapped documentso Reviewed legal documents including probate, power of attorney, and trusts to determine course of action for clients

Rockland, Massachusetts, Us

o Led project for a revamp to the branch operations manual by creating an outline for the new layout, editing chapters to be more uniform, adding in helpful tables of contents and hyperlinks throughout the chapters, and creating a job aid for the retail branch employees to become familiar with the new manualo Led branch acquisitions through system conversions, training employees, and troubleshooting technologyo Created bi-monthly newsletters with operational updates and reminders

Rockland, Massachusetts, Us

o Created info-mapped word documents for the Branch Operations Manual, kept an internal SharePoint site up to date with current procedures, and created how-to-guides, job aids, and instructions on new processeso Assisted with testing and validating data for system changes or new technology updateso Worked with new team members to cross-train them on cash vault duties, monthly proofs, and SharePoint siteso Responsible for completing daily cash vault duties including processing online transaction entries, processing of adjusting entries, ensuring a cash vault proof is balanced using excel, and submitting a monthly GL reconciliationo Completed individual projects including maintaining an account documentation matrix, completing monthly & quarterly reports, and tracking large teller differences & working with branches to resolveo Managed currency for branches and commercial customers by meeting cash ordering deadlineso Communicated to 123 branches through email whenever there is a procedural change, notify them of any vendor visits or system outages, and worked with other departments on cross functional projectso Provided branch support by fielding calls and responding to emails for operational questions or approvals

Rockland, Massachusetts, Us

o Assist clients with various financial transactions including opening personal and business accounts, complete home equity applications and closings, and refer clients to mortgage, business, and investment partnerso Responsible for the cash inventory and forecasting as the branch vault custodiano Support the branch with daily, monthly, and quarterly operations, including completing the audit report, teller error report, and quality assurance each montho Participated in focus groups for the Branch Operations team to provide feedback on how to restructure the safe deposit box process and the monthly debit card audit, and participated in the Blue Hills Bank conversion in 2019

Providence, Rhode Island, Us

o Complete teller transactions for customers as well as initiate sales and serviceso Responsible for settling the ATM weekly as well as ordering and restocking the casho Responsible for ordering and shipping out branch cash to meet supply and demando Contribute to the branch operations to ensure the branch stays organized and on track for a successful audit

Charlotte, Nc, Us

o Complete transactions for customers including deposits, night deposits, withdrawals, transfers, cashing checks, cashing bonds, cash advances, money orders, official checks, and ordering foreign currencyo Contribute in filing monthly compliance paperwork and participate in processing the ATM cash weekly

Smithfield, Ri, Us

o Performed administrative responsibilities as needed including answering phones, faxing and copying documentso Produced excel and word documents for professorso Created student work schedules