Sarah Janowski Email & Phone Number

-Managed phone calls and emails from both customers and clients with a focus on professionalism and prompt response times. -Reviewed loan applications within one business day of receiving applications and create detailed follow-ups to applications identifying any existing or potential problems and offering solutions or approving applications. -Assisted.

-Handles open consumer protection cases by investigating issues, managing communication between customer, Approved Vendors, and Designees, and tracking deadlines.-Manages communication for potential marketing violations to Approved Vendors and Designees including tracking deadlines and disseminating updates throughout the consumer protection.

Madison, Wisconsin Area

-Managed over 100 Memorandum of Understanding (MOU) documents ranging from hundreds to millions of dollars for over a dozen utilities including keep the documents up to date by drafting and sending notifications and addenda and sharing with the appropriate partners.-Strengthened relationships with manufacturers and retailers through consistent.

Madison, Wisconsin Area

Madison, Wisconsin Area

• Illustrated superior customer service and teamwork throughout everyday interactions
• Answered multi-line phone system and directed calls to appropriate contacts
• Accurately wrote all service tickets with attention to detail and if necessary urgency
• Recruited customers to the loyalty program
• Guided customers throughout the checkout process
• Established proficiency with ADP software and utilized it to write and correct paperwork and finalize payments

Madison, Wisconsin Area

• Managed the entire first shift of the front desk which overall involved maximizing Fairfield Inn and Suites guests’ experience.
• Handled monetary tasks such as counting drawers in and out, processing advanced deposits, and checking credit card authorizations to ensure accuracy.
• Attained reservations through phone calls, emails, and walk-ins by showcasing the hotel’s amenities and how they applied to the potential guests stay and then accurately completed the guest’s reservation.
• Monitored The Market area and forecasted future guest’s wants and needs to ensure The Market would be profitable and guests would have items that fulfilled their desires.

Younts Conference Center

• Planned and facilitated numerous events from business meetings to weddings by setting-up the building and its expansive technology to suit guests’ needs.
• Handled all filing responsibilities for the center related to clients, summer camps,and events.
• Promptly answered incoming phone calls, emails, and faxes.
• Provided superior customer service for all guests.

Furman University

• Served as a liaison between Furman’s Cultural Life Program director and students.
• Checked in students attending events for credit and addressed any questions or concerns.
• Reported back to Cultural Life Program director on about the status of events.

Furman University

• “Like Wildfire: the Civil Rights Sit-Ins”
• Investigated the subject matter thoroughly and regularly reported back to Professor and other research assistant about findings.
• Organized interviews with Sit-In participants and transcribed said interviews into a more accessible form.
• Lead the set-up, maintenance, and takedown of all audio and visual equipment, which included video cameras, voice recorders, and laptops.

Durango, Colorado

• Breakfast Area Manager
• Greeted and addressed guests’ needs with a high level of customer service.
• Kept area operational by displaying and preparing food for specific meals and cleaning dishes, tables, bathroom and kitchen after breakfast.Room Inspector
• Communicated with and served as a liaison between front desk, housekeepers, and guests.
• Managed room checklist of dirty, clean, open, and occupied rooms.
• Supervised room cleanings and finalized rooms in preparation for guests.Front Desk Attendant