Sarah Trott

Sarah Trott Email and Phone Number

Fractional Head of Customer Experience and Solutions @ Pact
San Francisco, CA, US
Sarah Trott's Location
San Francisco, California, United States, United States
Sarah Trott's Contact Details
About Sarah Trott

Operations executive with extensive experience developing strategies for growth and building successful digital businesses. Oversee global operations, employee productivity, building inclusive cultures where teams thrive, customers succeed, organizational goals are met.Proficient in turning data into insight and creating practical, data-driven solutions and recommendations. Able to articulate connections between data analytics and business process, driving efficiencies for business teams across all stages of the sales and growth cycles. Specialties: ♦ GTM SaaS ♦ Team Leadership♦ Strategy development / business modeling / competitor analysis♦ Analytics / business intelligence, market research, qualitative and quantitative analysis♦ KPI OKR development, operationalizing continuous improvement♦ Customer Experience♦ Process automation♦ Cross-Functional Execution ♦ Client Services, including Onboarding, Enablement, Customer Success, Tech Support, Off-boarding♦ Process / Policy / Tooling ♦ Project planning, management and delivery

Sarah Trott's Current Company Details
Pact

Pact

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Fractional Head of Customer Experience and Solutions
San Francisco, CA, US
Website:
withpact.com
Employees:
17
Sarah Trott Work Experience Details
  • Pact
    Fractional Head Of Customer Experience And Solutions
    Pact
    San Francisco, Ca, Us
  • Pact
    Advisor
    Pact Mar 2024 - Present
    San Francisco, Ca, Us
    When facing a fragmented work environment, Pact provides an operational common denominator that creates visibility and accountability across the whole company. Pact is a protocol to bridge the gap between teams using commitments that grow trust and accountability. We first create a frictionless experience to create and finish pacts, by putting them into the places where people already are working, whether Slack, Salesforce, or their favorite calendar. With commitments to their team now top of mind, balls aren't dropped, and outcomes are predictably achieved. Our technology uses data-driven notifications and escalations to achieve radically higher completion, while eliminating the need for micromanagement and meetings. Pact's universal data format allows leaders to transform multiple processes and teams with all data feeding into a central analytics platform that executives use to drive change.
  • Hellogaia Parenting Copilot
    Founder
    Hellogaia Parenting Copilot Jan 2024 - Present
    Hellogaia is an AI-driven chat service that is designed to help families and their supporting communities find fast, trustworthy, always-available answers to questions they are likely to have around the time they have a baby (both prenatal and postnatal) and as their child grows.HelloGaia is a kind, practical and confidential information resource that compliments traditional support. You can think of HelloGaia as a virtual parenting assistant who is always there for you 24/7.Instead of searching countless sites for trustworthy information, you can come to HelloGaia. She brings together the voices of many accredited perinatal professionals and organizations all vetted with the new parent in mind.You can chat with HelloGaia at https://hellogaia.ai/.
  • Fourth Trimester
    Founder
    Fourth Trimester 2016 - Present
    Fourth Trimester empowers parents to have a well-resourced, curated experience during the first few months to the first few years at home with a new baby. We share resources and information that form a framework parents can use to be deliberate in their physical, emotional, social experience of preparing for and being parents
  • Zenefits
    Vice President Operations
    Zenefits 2017 - 2023
    San Francisco, California, Us
    Zenefits helps thousands of small and mid-size companies drive performance by streamlining people operations: the workforce, compliance and performance issues that are the difference between success and failure. Zenefits' People Operations Platform delivers the most comprehensive, easy to use, mobile HR experience on the market. Its HR, Benefits, Payroll, Wellness, Engagement, Performance and People Analytics apps are intuitive and interoperable. Combined with advisory services and tightly integrated partner apps, Zenefits enables better business agility and performance for emerging businesses. To learn more, visit zenefits.com and find SMB news, how-to’s and resources at zenefits.com/workest.Led organization of 200+ across six teams and three countries, managing ARR of $40M+ Held responsibilities tied to helping global teams to deliver operational objectives, including process automation, business analysis, risk management, forecasting, role definition, capacity planning, project management, pricing, policy and process definition, goal and KPI setting, operationalizing continuous improvement, and tech stack tooling.
  • Chartboost
    Director Of Business Operations, Business Intelligence
    Chartboost 2015 - 2017
    San Francisco, California, Us
    Chartboost is a mobile ad network for apps in the games vertical. Having secured $19M in funding from Sequoia Capital, the company developed a platform for games developers to grow audiences and generate advertising earnings.• Led global business and sales operations, developing processes, policies and growth programs for sales team of 40+ people across Americas, Europe and Asia• Built the Business Intelligence team to meet the need for internal analysis. Implemented frameworks for data-driven decision making, scenario planning and KPIs dashboards, utilizing SQL, Tableau and Metamarkets• Minimized revenue loss through a metrics-based approach to network health• Managed two teams (including one manager), responsible for all business operations and business intelligence across the company. As direct manager, responsibilities included hiring, onboarding, comp planning, mentoring, project managing, and ongoing training. Owned team project management processes using JIRA and Github• Owned sales and product forecasting that fed into company budgeting as well as quarterly salesperson goal creation and attainment reporting; Administered tools central to the team, including SalesForce, Cirrus Insights, and Pardot• Created and managed program to grow ad inventory on a per-client, per-product and per-region basis. This program generated an additional $1M+ per annum in incremental top-line revenue
  • Chartboost
    Manager Of Business Operations, Business Intelligence
    Chartboost 2013 - 2015
    San Francisco, California, Us
    • Created new internal function within Chartboost in order to provide advanced data reporting that wasn't available through self-service tools, including in-depth analyses and strategic recommendations across the organization • Managed, hired and trained team of business analysts who were partnering with cross-functional internal clients across sales, customer success, marketing, product and the executive team• Managed business intelligence solutions, including vendor relationships, contract negotiation, tools administration and technical implementation • Partnered with leadership team to develop sales and product KPIs and reporting, executive dashboards and board meeting documents
  • Chartboost
    Business Operations Manager
    Chartboost 2013 - 2013
    San Francisco, California, Us
    • Supported CRO (Head of Sales) with all aspects of sales operations including enablement, analytics, administration, attainment planning and design• Managed affiliate programs that generated over $1M+ for the company• Worked directly with key sales leaders on critical strategic, organizational and operational projects designed to increase revenue, sales productivity and operational efficiency
  • Say Media
    Business Analyst - Data & Analytics
    Say Media 2010 - 2013
    SAY Media is a modern media company, the evolution of VideoEgg as it continues its mission to make online advertising better. SAY Media helps advertisers engage today’s social consumer through rich content experiences while helping creators monetize their work and grow their audiences. The company connects paid and earned media to deliver brand messages to an online audience of 345 million across display and mobile.VideoEgg acquired Six Apart in September 2010, forming SAY Media.• Partnered with internal business units to identify key performance indicators for unit activity• Developed interactive reporting using business intelligence Tableau and used SQL to access data for analysis and report data sources• Highlighted areas of opportunity for efficiencies (e.g. individual team member output)• Developed analytics frameworks and made strategic recommendations for online content businesses (e.g. xojane.com, dogster.com), including data capture implementation, reporting and interpretation of audience and content performance tools such as comScore and Google Analytics• Created compensation and bonus plans for content producers to help create the right incentives around growing a business after acquisitions were complete, tying audience growth and quality to compensation• Provided ad network business with reporting and analysis required for the management of 20+ advertiser sources, tracking monetization trends across CPMs, revenue, fill rates• Delivered due diligence analysis and reporting as part of company sale, including consolidated historical views of the ad network business, forecasts and CRM data transfer
  • Mtm London
    Management Consultant
    Mtm London 2005 - 2009
    London, London, Gb
    MTM London is a strategy consultancy which specializes in helping media and communications companies develop strategies for growth and to build digital businesses. Provided corporate executives and management teams with the full range of strategic consulting services, including: assessing markets, developing strategies which account for what was happening in those markets, and implementing strategies. Clients included Virgin Media, FremantleMedia, Ofcom, Arts Council England, Channel 4 and Disney Interactive Media Group.MTM London was formerly a part of Fathom Partners (now ?What If! Digital), a London-based strategy consultancy and innovation firm, focusing on media, telecoms and technology. Fathom helped its clients to develop new products and services, solve business problems and improve operations. Also provided consulting services for Fathom's sister company Agency Insight, Europe's leading advisors on agency search and selection, agency relationship management and client/agency effectiveness. Worked with brands and marketing organisations to enable them to get the best from their agencies, marketing campaigns and communications, and more effectively deploy marketing budgets.
  • Bbc World Service Trust
    Internship
    Bbc World Service Trust 2004 - 2004
    London, Gb
    Interned for the Health Unit, supporting range of Pro-social Media Campaigns with recommendations for improved campaign management and effectiveness in relation to use of mass media and communications procedures
  • Initiative
    Media Buying
    Initiative 2003 - 2004
    New York, Ny, Us
    Part of team responsible for scheduling and negotiating broadcast media advertising space with cable and major network stations for second largest retailer in the US; conducted annual, quarterly and weekly evaluations of campaign effectiveness
  • J. Walter Thompson
    Internship
    J. Walter Thompson 2002 - 2002
    New York, Ny, Us
    Interned for Symantec (Norton Antivirus) accounts team in Los Angeles; conducted competitor analysis and undertook introductory training across agency departments

Sarah Trott Skills

Analytics Online Advertising Strategy Mobile Devices Competitive Analysis Digital Strategy Market Research Digital Media Web Analytics Google Analytics Marketing Blogging Digital Marketing Social Media Business Intelligence Mobile Marketing New Media Management E Commerce Advertising Strategic Partnerships Mobile Advertising Content Strategy Salesforce.com Behavioral Targeting Operations Management Business Case Consumer Behaviour Tableau Mysql Project Management Business Strategy Business Analysis Team Management Leadership Sales Operations Business Process Improvement Strategic Planning Sql Analytical Skills Start Ups Cross Functional Team Leadership Team Leadership

Sarah Trott Education Details

  • University Of Southern California
    University Of Southern California
    Communication

Frequently Asked Questions about Sarah Trott

What company does Sarah Trott work for?

Sarah Trott works for Pact

What is Sarah Trott's role at the current company?

Sarah Trott's current role is Fractional Head of Customer Experience and Solutions.

What is Sarah Trott's email address?

Sarah Trott's email address is sa****@****ail.com

What schools did Sarah Trott attend?

Sarah Trott attended University Of Southern California.

What skills is Sarah Trott known for?

Sarah Trott has skills like Analytics, Online Advertising, Strategy, Mobile Devices, Competitive Analysis, Digital Strategy, Market Research, Digital Media, Web Analytics, Google Analytics, Marketing, Blogging.

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