Sarah Gross Email & Phone Number

Orlando, Fl, Us

Florida, United States

I've taken my decades of writing experience and created my own business - Sarah Scripts, LLC. I focus on summarizing and explaining content to a general audience. So, whether you need help simplifying a complicated topic, or connecting to people through editorials, I can help! I can create either formal, casual, or humorous writing depending on your needs. The subjects I am most comfortable covering include Leadership & Development/Educational Training, Health & Wellness, History, Entertainment, Real Estate, Finance, and Motivation. I will also review any of your existing documents as needed! If you happen to want a second set of eyes, I can edit your content for a specific audience based on tone, formality, and retention.

Orlando, Florida

Assists in managing day-to-day operations for franchise. Manages accounting. Responsible for maintaining and organizing company inventory. Reports weekly on inventory status, updates to corporate log, and manages the billing cycles for inventory. Works directly with owner to ensure prompt payments and balanced invoices.Helps develop marketing campaigns and strategies. Creates and designs marketing materials for distribution to customers.

 Researched, developed, and implemented Leadership and Development Training Program for company. Including 18 separate courses focusing on everything from communication and people skills, time management, leadership, presentation skills, etc. Created for the purpose of supporting and growing current staff members for future positions within company. Created an instructional design process with appropriate delivery methods, post-training evaluations and on-going quality monitoring. Organized the development of new hire and recurrent departmental training of team members. Work closely with Management to ensure that policies*, programs, and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and with relevant laws/regulations. *non-HR policies Recommended solutions for process issues and potential areas of training. Coordinated efforts to ensure full utilization of all training facilities, processes, resources and equipment Consistently seeks and supports new approaches, practices and processes to improve the efficiency of training services offered. Other work and tasks to fulfill the needs of the departmental training program.  Responsible for providing employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

 Train all employees in both brands Starwood Service Culture in Brand and Experience, also training in Voice. Travelling as independent contractor to keep properties up to date and Starwood compliant. Organize and update spreadsheets via Excel to produce to Starwood Work directly with Human Resource Departments to ensure accuracy and update information as needed.

Westin Key West, Key West Fl

 Retail Manager: Operated and increased revenues for two on site boutiques. Inventoried, displayed, stored and organized $160,000 worth of inventory.  Had up to eight employees to manage, train, and schedule. Direct customer contact while covering shifts. Bi-annually completed manual inventory counts as well as monthly department counts to ensure reduced losses.

Ocean Key House, Key West Fl

 Obtain, review, and respond to Sales Leads generated from web sources, as well as direct email, phone call and walk-in clients. Created new documents/spreadsheets for organizing and processing leads. Prioritize leads as new business in a manner, which suggests, understanding to business revenue and fulfilling Sales goals. Create detailed Banquet Event Orders, Banquet Checks and spatial diagrams for each event held weekly – weddings, brunches, musical events, etc. without assistance from a program system such as Delphi. Negotiate and create contracts for business based on food and beverage minimums, site fees, and additional charges required by Director of department. Ensure proper billing is coordinated through Accounting Department. Follow up directly with client after event to ensure Resort quality was reached and elevated with each guest experience. Worked directly with culinary team to create unique menus for custom events. Deal directly with client in coordinating all aspects of weddings/event on Pier or in restaurant including ordering rentals such as tents, linens, organizing and displaying personal objects and ensuring overall Bridal vision is achieved.  Managed Banquet team to ensure proper, orderly, efficient service. Attended weekly meetings to discuss details of all aspects of events on property  Attended weekly meetings for Sales & Marketing to encourage new, local business in different ways. Ideas such as: daily passes to Resort to utilize spa, Liquid Lounge, and restaurant. Budget saving tips via “Green Energy”.

Westin Key West, Key West Fl

 Distribute incoming leads; speaking, in many cases, directly to client in order to understand their direct needs; enter each account’s information in Delphi system, and process/ communicate proposals. Merge contracts with appropriate allotments for attrition, cancellation, and concessions. Send to client with appropriate method of payment information, and time frame for return. Distribute contracts, acquired payment information, rooming lists to Accounting and Reservation departments.  Distribute Resumes to both properties with direct communication with all departments from day one, following through until all final bills are sent and commissions are sent to agencies. Run reports for Management, including: Guest Room Control Logs, Sales Production Reports, Analysis reports for upcoming sales trips. Large contribution to 2008 Sales and Marketing Plan for both properties including: all Sales data entry, production number reports, top 10 markets and accounts reports, actual number calculations, etc.  Direct contact and assistance to Catering Sales Department. Enter each program’s meeting space and catering needs in Delphi. Also to verify no conflicts in timing for program. Assisted with wedding events by discussing Resort requirements/exclusions with potential brides and grooms.  Direct group business to all departments of Resorts: the concierge service, restaurants, gift shops, etc.  Assist Sales Managers with preparatory needs in anticipation for Sales Trips. Ex: Collecting information on clients; phone numbers, address, email addresses. Also arranging giveaways, Sales kits, brochures, return packing information, and any other collateral needed.

Bachelor'S Degree, Humanities/Humanistic Studies

Activities and Societies: Italian ClubDegree in Humanities with strong focus on American Studies

Humanities And American Studies, Humanities/Humanistic Studies

Activities and Societies: Italian ClubHumanities and American Studies