Sarah Damron Email & Phone Number

Dublin, Ohio, United States

Columbus, Ohio Area

• Managed four server stacks including Dell Equal Logic SAN, Dell servers, and Cisco switch.
• Deployed and configured servers for new build versions, conducted quarterly patch management following DoD standards.
• Created accounts for 100+ end users, handled asset management, troubleshooted helpdesk tickets, and implemented SOPs.

Camp Arifjan, Kuwait

• Oversaw daily operations of the helpdesk team, managing workflow, task assignments, and ensuring a timely resolution of technical issues.
• Provided guidance and support to team members, handle escalated tickets collaborating with other departments to enhance processes.
• Managed account creation for 300+ end users and developed a standard operating procedure to streamline account creation process.
• Assisted in security control assessor validation audit for a newly established base, ensuring compliance and system security.

Dublin, Ohio, United States

• Provided first-line support to clients for a variety of technical issues related to hardware, software, and network systems.
• Troubleshooted and resolved issues with IT systems, including desktops, laptops, servers, and other technology components.
• Monitored and maintain IT systems to ensure they operate smoothly and efficiently.
• Performed regular updates, patches, and backups to keep systems secure and up to date.
• Installed, configured, and deployed new hardware and software solutions, ensuring they are integrated effectively with existing systems.
• Set up and configured user accounts, permissions, and network settings.

Columbus, Ohio, United States

• Diagnosed and resolved intricate issues related to personal computers, including hardware malfunctions, software problems, and operating system errors.
• Handled advanced repairs and configurations, addressing problems that go beyond standard support.
• Provided in-depth support for various PC components, including CPUs, motherboards, memory, storage drives, and peripherals.
• Assisted with software installations, updates, and configurations, including operating systems and applications.
• Performed system optimizations to enhance performance, including disk cleanup, defragmentation, and settings adjustments.
• Recommend and implemented improvements to help customers maximize their PC system performance.

Columbus, Ohio, United States

• Performed diagnostic tests, maintenance, and repairs on electronic equipment and systems used in military operations, including communication devices, radar systems, and electronic warfare equipment.
• Troubleshooted and resolved issues with complex electronic systems and components to ensure they meet operational standards.
• Installed and configured new electronic systems and equipment, ensuring correct setup and integration with existing systems.
• Conducted initial tests and calibrations to ensure proper functionality and performance.

North Olmsted, Ohio, United States

• Monitored and managed servers, networks, and IT systems to ensure smooth and efficient operation.
• Performed regular updates, patches, and upgrades to hardware and software to maintain optimal performance and security.
• Diagnosed and resolved technical issues related to hardware, software, and network connectivity.
• Installed, configured, and deployed new hardware and software solutions, including servers, workstations, and network devices.- Assisted with onboarding new employees by setting up their IT equipment and accounts.

Mentor, Ohio

• Engaged with customers to assess their technology needs and recommend solutions, products, or services.
• Diagnosed and troubleshooted hardware, software, and connectivity issues for various devices.
• Provided quick fixes or solutions for common technical problems, both in-store and over the phone.

High School Diploma, General Studies

Certificate Of Completion, Information Technology

Cyber Center of Excellence is a college credited military training course to become military occupational specialty (MOS) qualified. It’s.