Sarah Reed Email & Phone Number

Scottsdale, AZ, US

New York, New York, US

New York, New York, US

Boston, MA, US

San Francisco, California, US

I create really cool things and talk to exceptionally talented people. Before Covid-19, I helped Zendesk design large-scale event experiences–from our global user conference Relate, to our multi-country Showcase series.Now I build something different - virtual, digital, hybrid - we're creating experiences to keep attendees engaged and customer experience.

San Francisco, California, US

Relationships are complicated. At Zendesk, we simplify those customer-company relationships by providing a simple, intuitive, and powerful customer service platform. With Relate, relationships take on a new discussion. While the customer is still center, Relate helps people navigate through the other complicated and important relationships in their.

Worldwide, OO

The CallCenter within Deloitte Services LP assists the over 100,000 internal professionals with myriad technical, business, facilities, and talent challenges. From three contact centers in Tennessee, California, and Hyderabad, India, the firm's support analysts answered over a million customer contacts each year. As a Leader for the CallCenter, I focused.

Colorado Springs, Colorado, US

As the Content and Event Director for ICMI, I was responsible for the editorial content, research direction, and community strategy for icmi.com. I provided contact center consulting and advice to the ICMI audience and often participated in technology summits and user groups as an advocate for the customer experience. I was a frequent panel moderator and.

Colorado Springs, Colorado, US

For years I served on the Advisory Board for ICMI, and when they needed an interim Editor-at-Large, I stepped in... while still holding down my full-time job! I was responsible for the editorial content and community strategy for icmi.com and provided subject matter expertise for the organization and its vast community of contact center leaders. Later.

Morrisville, NC, US

In early 2012, iContact was acquired by Vocus (NASDAQ: VOCS), a provider of cloud-based marketing and PR software. I was the sole member of the executive team to stay on past the transition. Needless to say, I loved the role, but didn't love the new company.I maintained responsibility for all SMB and enterprise support services for iContact customers and.

Morrisville, NC, US

iContact is a leader in the SaaS email marketing and social media services space with a focus on the SMB and non-profit markets. iContact was acquired by Vocus in 2012.I was a core member of the eight-person executive team reporting directly to the CEO to develop the strategic direction of the organization and execute simultaneously towards the.

Paris, Île-de-France, FR

PeopleSupport was a large BPO/Call Center with operations in three Philippine cities and in Costa Rica that was acquired by Aegis in 2008, and later by Teleperformance.I was originally employed by PeopleSupport from 1998 – 2001 and recruited back by Executive Management in 2003 to create the Direct Response division. I assumed responsibility for the Client.

Paris, Île-de-France, FR

I provided overall leadership and full-cycle management (recruitment, performance management, training and development, retention) of our 20-person global Client Services organization. My team acted as the liaison between client and operations and was responsible for billing, QBRs, change orders and site visits.While at PeopleSupport/Aegis/Teleperformance.

Paris, Île-de-France, FR

I call these my "gap years," as I needed a break from excessive traveling and the crazy hours of the dot-com boom and bust. I was a senior member of the Southwest customer relationship team focused on building and expanding regional opportunities. My expertise was turning around at-risk premier accounts.

Paris, Île-de-France, FR

I was the eighth employee and a member of the original management team for PeopleSupport—a start-up specializing in chat and voice-related outsourced customer service. Within the first 3 years, I helped grow the company from ten employees to over 700, revenues from zero to $27 million and a build-out of customer care centers in Manila, Philippines, St..

Beverly Hills, CA., US

At MGM, I managed all functions of the direct marketing department which generated over $5 million in annual revenue through Internet Sales, Infomercial/Spot Continuity Programs, Video/Interactive Inserts and Mail-Order Merchandise Flyers. I was responsible for our outsourced contact center, our fulfillment, and our internal escalation teams.

Here's where I learned to love the contact center. I started out in PR, and then built the vendor management program for a small, but industry influential direct marketing media agency. I sold vendor management services into our existing infomercial and short-form client base through ROI analysis, trade shows, and on-site presentations. My little.

Mba, Global Business

Jba And Ba, Journalism And Public Relations