Sarah Stevens Email & Phone Number

• Collaborated with leadership to establish implementation methods and governance.
• Implemented and developed operational standards, policies, and procedures.
• Met with stakeholders, fostering transparent communication regarding project issues, improvements, and decisions.

• Processed multiple incentive programs simultaneously.
• Completed a full program build and workflow integration for each incentive.
• Created and maintained process and policy documentation.

• Point of contact for complete system migration.
• Created reports to track program progress and detect gaps.
• Provided additional support and responded to inquiries raised by internal teams and clients.
• Conducted training for new employees.

Federal Way, Washington

• Developed and maintained strong working relationships with third party vendors to increase business.
• Compiled and analyzed credit information gathered by investigation.
• Consulted with customers to resolve grievances, issues, as well as apply for loans or refinance existing loans.

Lakewood, Washington

• Maintained knowledge of product and inventory levels to improve customer experience.
• Developed and implemented new productivity and efficiency improvements, to increase department sales and team morale.
• Trained and supervised associates on customer service excellence and strong company culture.

Fife, WA

• Used knowledge of company products and services to recommend solutions to fit customer needs.

Tukwila, Washington

• Responsible for multiple departments including commission sales and sales-support positions.
• Versed in all aspects of running a store, including opening and closing procedures, cashiering, coaching, training, risk management and driving metrics.
• Resolved and de-escalated issues to address customer concerns.

Redmond, Washington

• Increased sales by executing monthly set-ups and by implementing various merchandising strategies and signing changes.
• Worked closely with the apparel team and management to coach and train associates on company standards.

Redmond, Washington

• Conducted staff meetings to relay general information and to address specific topics.
• Managed multiple apparel departments.

Redmond, Washington

• Greeted and informed customers of products, fostering positive store experiences.
• Leveraged POS system to perform purchase transactions for team members and customers.

Bellevue, Washington

• Performed various administrative functions for assigned accounts, such as recording address changes and creating reports.
• Located and notified customers of delinquent accounts by mail and telephone.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Associate Degree, Business Administration And Management, General

High School Diploma

Activities and Societies: Leadership and Yearbook.