Design led homewares & gift store at 69 South street Elgin, sister store to Pencil Me In. Also available online.

Owner, Buyer, Accountant, Sales Assistant, Web designer & Marketing for independent shop selling Luxe Stationery, British designed art, design & gifts & hipster home wares, and of course Pencils.

www.onejollygirl.co.uk - for samples of work• Built up business from scratch in new area through networking, social media and promotional events• Marketing & brand building – utilised social media to communicate my brand, introducing hash tags unique to my business, seeking out a niche in a saturated cake market, identifying key people in my industry to help promote & push my brand & services. Taking key opportunities to promote my services through window displays, new company launches & charity events.• Baking and Cake finishing – working exactly to customer brief – delivering on time every time. • Accounts & book keeping - creating an organised system to ensure all detail recorded & filed for annual external review• Pricing & Costing – Crucially important to accurately calculate all costs to create a profit making price while staying competitive• Design & new product development – in a saturated market it was important to research all new trends in the cake market especially around wedding cake design. Taking ideas through to a full cake model, photographing & promoting the design to the right market.• Built up a loyal customer base including regular business to business trade.• Created & Collaborated with another local business to run successful Pop up Tea rooms at prestigious local events• Relocated to Manchester following my partner being made redundant

• Responsible for management and control to accurately complete 200 Daily Net Asset Valuations, meeting 5 Daily SLAs. • Monitoring and control of Valuations daily obligation on stock, cash, income and expense reviews.• Managing query resolution, ensuring all met within internal SLAs and at the very latest within the 24 hour rule. • Development of section managers and monitoring of development of their direct reports. I have managed up to 4 section managers as an AM. People management & regular 121s is a high priority • Looking for process improvements, and where appropriate make changes and follow through to roll out.• Project Work – support ongoing projects including re-engineering initiatives, write and complete test plans for procedural or system change. Attend conference calls or meetings to discuss testing, thoroughly researching scenarios and coordinate training where appropriate. • Collate management information and produce reports for the client and senior management. • Coordinate the monthly attrition report, liaising with section managers and administrators on areas of compliant or inappropriate use of the report. • Writing of Error Forms, researching the error, collating information, NAV impact calculations, creating and introducing mitigating controls. Ensuring the form is released to the client within SLA.• Supporting an environment of change, spreading positive messages and bringing people on board. Supporting the department’s objectives and values. Ensuring corporate, compliance and regulatory training is completed within schedule. Enforcing bank policies (absenteeism, etc)• Training & Competent in the Assistant Manager Role. Responsible for direct reports that are trainee or also T&C Competent. • Disaster Recovery Team Leader for Valuations – coordinating & managing the maintenance of the Valuations Call Tree, attending and testing disaster recovery site.

• Created and managed work flow balancing and working patterns for the First Plus team of up to 24 collectors.• Lead the team of 24 collectors to use automatic dialler for collections on the secured and unsecured product first with preview and moving onto predictive dialler resulting in an increase in productivity to achieve our daily target of 200% penetration. • Reducing absenteeism from 8% in December to 2.5% February through building loyalty in my agency and permanent members of staff to the business and myself. • Designed and managed long and short term incentives contributing in an increase of daily cash collected from the outbound area of £6,000 up to £30,000 and team morale.• Successful migration of the inbound telephony lines into the Manchester site from Cardiff. Included full training program for new staff and up-skilling for existing staff. Introducing another team manager into the project, to staff and the product.• Continuous improvement of business processes and best practice for the secured lending product.