Sarah T. Email & Phone Number

◆ Manages daily clinic operations as an office manager to ensure seamless flow while being able to de-escalate patient interactions to maintain a high level of customer service standards ◆ Supervises staff by conducting meetings and evaluations to motivate and update employees on expectations and continuously changing protocol ◆ In charge of coordinating new clinic staff, conducting their orientation and training to ensure seamless on-boarding ◆ Coordinates with administration… Show more ◆ Manages daily clinic operations as an office manager to ensure seamless flow while being able to de-escalate patient interactions to maintain a high level of customer service standards ◆ Supervises staff by conducting meetings and evaluations to motivate and update employees on expectations and continuously changing protocol ◆ In charge of coordinating new clinic staff, conducting their orientation and training to ensure seamless on-boarding ◆ Coordinates with administration to determine adequate staff scheduling, maintaining director’s and surgeons’ schedules, and preparing reports (i.e expense and end of month reports) for upper management ◆ Arranges travel accommodations and expenses for staff when needed (i.e during conferences, or inter-company staffing) along with organizing team building activities ◆ Oversees the front desk by being the first and last impression on patients during their experience in the clinic, registering new patients, checking in patients upon arrival, booking follow-up appointments, and being the central point of contact for any patient or inter-company inquiries Show less

◆ Maintain positive relations with patients through face-to-face consultations, email and telephone interactions, managed follow-ups in a timely manner, and handled general administrative tasks (i.e. financing applications, daily reports, paperwork) ◆ Consulted lasik candidates by educating patients on the information required before proceeding with their treatment ◆ Provided quotes, financing options and treatment information for patients ◆ Awarded for exceeding both personal… Show more ◆ Maintain positive relations with patients through face-to-face consultations, email and telephone interactions, managed follow-ups in a timely manner, and handled general administrative tasks (i.e. financing applications, daily reports, paperwork) ◆ Consulted lasik candidates by educating patients on the information required before proceeding with their treatment ◆ Provided quotes, financing options and treatment information for patients ◆ Awarded for exceeding both personal and clinic sales quota on a monthly basis Show less

◆ Responsible for recording accurate patient information and a seamless registration process ◆ Regularly scheduled and confirmed appointments and program times with patients and program leaders ◆ Managed and maintained important paper work and patient records in an organized repository system