• A volunteer under The Community Volunteer Income Tax Program (CVITP), contributed at Hope House Guelph, participating in the Canada Revenue Agency's initiative in partnership with community agencies.• Assisted community members in accurately preparing and filing their tax returns, ensuring compliance with Canadian tax regulations.• Offered guidance and support to individuals or self-employed business owners navigating tax documents, helping them understand their tax obligations and entitlements.• Addressed questions and ensured a clear and straightforward process for submitting their returns.• Collaborated with a team of volunteers to efficiently process tax filings, contributing to the overall success of the CVITP initiative in serving the community.

• Organized and executed promotional events, including product launches and trade shows.• Developed and implemented promotion strategies to maximize event attendance and engagement.• Managed social media platforms (Facebook & Instagram) to increase brand visibility.• Crafted and distributed monthly newsletters with company updates, industry news, and promotional offers.• Registered and managed the company’s brand on Amazon, developing and optimizing product listings with high-quality images, compelling descriptions, and relevant keywords.• Monitored and analyzed sales data and customer reviews for continuous improvement.

• Provided Customer Service & Sales Management to corporate customers who are overseas retail chain stores. For example, The TJX Companies that includes division of HOMESENSE, WINNERS and MARSHALLS. • Assisting in product development & implementing marketing strategies and projects. • Managing and maintaining excellent customers relationship.

• Managing E-commence platform for nutrition and cosmetic products that targeted to worldwide markets e.g. Japan, Taiwan, Hong Kong, Mainland China, Singapore and Philippines.• Handling Procurement process that covers in prepare purchase orders, estimates costs or necessary efforts. • Analyzing and executing ongoing procurement analysis and purchase order demands and set up demand forecasting methodology. It was data-driven, to leverage data to build actionable insights and results. Lowered 50% risk of stock running out, and saved 30% procurement cost to ensure the lowest net price.• Experiencing in Supply Chain Management that facilitate international shipping from the product of origin US to Hong Kong.• Monitoring the third-party-logistic (3PL) for exporting and fulfilling orders to customers in worldwide markets.• Ensuring products are displayed on-site to maximize revenue, monitoring front-end developer to ensure landing pages are showing properly on website and mobile users• Performing project management that communicated and liaised with various vendor and parties to meet projects objectives. Participated in system integration with vendors, conducting UAT or troubleshooting.• Performing Trainer, was sent to US headquarter for learning new system, trained and delivered the knowledge to colleagues.

• Experiencing at the front desk, one of the first points of contact for members and new customers. Assisting in clients and guests with inquiries and information regarding affiliate policy, membership renewal.• Performing a Customer Service Trainer. Was sent Taiwan for new Call Centre set-up, gave the Taiwan CS team training to attain operational level. Maintaining acceptable performance standards including effectiveness, efficiency, and quality of the team.• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling. Ensuring all service areas are properly maintained and “ready for business” daily.

• Receiving inbound calls for renewing fixed-line contracts, complaints and inquiries in Customer Relation team of the top telecommunication organization in Hong Kong, PCCW structured Call Centre.

• Assisting in accounting with send and receiving invoices, accounts receivable (AP) and accounts payable (AR).• Performing as secretary that scheduled of meetings and events, preparing presentations.• Managing office daily operations, distributing mail, paying invoices, submitting and reviewing team expense reports, producing documents and ordering office supplies.• Coordinating and completing Human Resources administrative processes relating to new hires, performance reviews, compensation, and succession planning.