Essential Duties and Responsibilities:• Filter communication between Internal Departments and teams in a way that is clear, direct, and motivating• Match new clients, or transfer existing clients to a team member that best fits their needs• Review Account Supervisor churn for accuracy• Facilitate and review quarterly VA ranking system and bonus payout• Work with the Director of Operations to to proactively discover gaps and risks, and develop effective operational solutions• Improve and streamline current processes• Daily monitoring of FreshDesk• Assist Director of Operations in conducting performance reviews and implementing performance improvement plans• Work with the Director of Operations to ensure compliance with company policies and legal requirementsRecruiting:• Work with the Director of Operations to monitor and manage staffing levels. Ensure talent acquisition and development to achieve and maintain operational requirements• Conduct interviews with prospective Virtual Assistants and Account Supervisors• Lead new Virtual Assistant Training sessions• Review and improve current training material to improve and clarify the role for perspective Virtual Assistants• Assist with VA placement into teams in coordination with Account Supervisors• Programs utilized for recruitment: Workable, LinkedIn, Chatstrike, Checkr, HelloSign, DocuSign, Sterling

Provide client support, education, analytics, and support for my team of 29 Zirtual assistants and account managers, and their combined 150+ clients. Offer first-level support, assist in issue resolution, research account, client and staff analytics, process account change requests, and ensure client and employee happiness. • Manage the client experience and ensure they know how to use the service most effectively• Review of new client onboarding forms to ensure their tasks fit our scope• Matching new clients and VAs or performing realignments with clients and VA’s• Conducting 30, 60, and 120-day check-ins with clients to ensure things are moving smoothly• Assisting clients and VAs come with delegation • Assisting VAs with client issues and providing coaching to create the most positive client/VA experience • Assisting Clients with VA issues, performing a realignment, new VA placement, or following a down-sell process to save the account • Act as a point of escalation for both Clients and VA’s• Assess the situation and attempt to save the account and maintain client retention or “churn”• Assess the situation and attempt to retain the VA• Realign client expectations around the scope of service, deliverables, and our collaborative consumption model• Escalate situations to the Account Supervisor team or to the District Manager for a final decision or resolution • Determine when discounts or reimbursements are appropriate when mistakes are made• Canceling, upgrading, adding additional hours, or facilitating a VA transfer• Proactively monitor client accounts and identify issues, revenue opportunities, and protocol improvements • Track and report data• Provide insight on client needs and improve retention/churn efforts• Review accounts and determine opportunities for growth, add-on value, and upsells • Help facilitate vacation, sick and extra task coverage between VA's• Escalate VA coaching needs, behavior requiring discipline, and HR issues to the DM

Startups.co is a global startup launch platform with tools to help startups and entrepreneurs at any stage of their business. Founded with a mission to help entrepreneurs thrive, Startups.co includes Fundable.com, Clarity.fm, Launchrock.com, Bizplan.com, Zirtual and Zana.

-Manage all marketing and promotions projects for the practice-Main contact with external vendors-Insure that all marketing and promotional items are delivered and completed on budget and on time -Manage the practice Social Media accounts including Facebook and Google+ -Assist in hygiene check-outs as necessary -Keep prospective patient and current patient databases up to date -Overdue balance calls and insurance submitting as necessary-Design promotional pieces to be mailed out to potential patients and 6,000+ current patients utilizing Mac Pages. -Proficient in MacPractice software

Recruiting Specialist with a focus in the areas of:Consumer Insights / Marketing Shopper Marketing / Shopper Insights Brand ManagementPrincetonOne is a total recruitment services provider that creates and implements innovative solutions for unmet recruitment and retention needs. Our expertise is based on over 30 years of delivering unified talent solutions and measurable results for more than 600 clients around the world. Through a comprehensive suite of services, PrincetonOne is perfectly positioned to handle all of its clients' important hiring and development requirements. PrincetonOne operates four integrated business lines: • PrincetonOne Search - retained, contingent and priority search offerings • PrincetonOne HirePursuit - project-based or total recruitment process outsourcing • PrincetonOne StaffInsight - highly-skilled temporary and contract staffing support • PrincetonOne CampusConnect - college and entry-level recruitment As one of the largest recruitment services firms in the United States, with significant global partnerships, PrincetonOne has earned annual revenue of more than $30 million. Our solutions help ease the frustrations often associated with finding and attracting talent on a global scale. As a result, our clients are able to improve workforce performance and achieve critical business objectives. visit us at: www.princetonone.com

*Successfully created and executed four new annual events -Nurses Appreciation Night, Hockey in Heels, SkillsUSA Career Day and Healthcare & Wellness Associates Night*Built and maintained successful business relations with top companies in the area - Nationwide Insurance, The Ohio State University Medical Center, OhioHealth, Cardinal Health, Limited Brands, Battelle, etc.*Planned,staffed and executed the Columbus Blue Jackets Career Fair (5 years+)*Generated over $2.6 Million in revenue over five years*Sold, planned, and executed more than 105% of goal over three seasons in group events*Sold 113% of individual goal in 2008-2009 season*Recognized by leadership as the number one rep to surpass sales goal for 2008-2009 season out of 7 reps*Sold premium inventory to all Nationwide Arena shows*Served as direct contact for ticket sales with promoters from Radio City Christmas Spectacular, Professional Bull Riding and All FELD company events such as Disney on Ice and Ringling Brothers Barnum and Bailey Circus

Supervised staff consisting of OSU students making cold calls for CBJ mini plans Tuesday-Thursday 6-8pm. Generated $4,080 in CBJ revenue in Winter session (staff of 7)

Generated new business by selling season tickets through cold calling, networking, and face-to-face meetingsAssisted in business operations in 2007 NHL Entry Draft at Nationwide Arena Aided in the execution of season ticket holder eventsTop salesperson of the month September 2007Promoted second from class of 12 First to hit Pick 6 goal out of 10 repsSold 85% of revenue goal set for the year in 3 ½ month periodMade outbound sales calls using Archtics Client databaseSold 6,10,20 and full season packagesOperated FanBucks table during games

*Assisted in organization of the stadium plaza*Helped in execution of Marketing plans and contests*Staffed Crew Soccer Nation events throughout Ohio*Worked with Crew players at apperances and post-game autograph signings*Aided in season ticket holder events

Made outbound phone calls to local and national Real Estate companies to urge them to visit our booth at the Las Vegas ConferenceManaged client database Organized client jobs and informationProofread outgoing advertisementsUtilized SuperPogress software for MacDale Carnegie Sales Training