- Supported congress and meeting organisation, production of meeting agendas and minutes, legal documentation and raising Purchase Orders.- Provided a high level of customer service and be a key interface between Global Marketing and their internal / external customers and suppliers.-Co-ordinated catering, expenses and ensuring the Approval System for projects are completed accurately and on time.

- Finance: expenses on Concur and raising POs on SAP.- Supported the organisation and administration of influencer events: attendee invitations, airport passes, coordination of different teams on location, travel/flight bookings. - Sharepoint and Office 365 including Teams and Planner. - Internal events: organised all logistics of bi-annual conference (venue finding, brand materials).

- Team support and administration of brand Education Conference and multiple training courses.- Multi-diary management for team status updates, considering various time zones of EMEA colleagues. - Flight and travel bookings on Concur for beauty advisors, visa applications, raising invoices. - Extensive internal and external stakeholder management on all levels including field-based colleagues. - Negotiated venue and supplier prices and contracts for events plus catering and… Show more - Team support and administration of brand Education Conference and multiple training courses.- Multi-diary management for team status updates, considering various time zones of EMEA colleagues. - Flight and travel bookings on Concur for beauty advisors, visa applications, raising invoices. - Extensive internal and external stakeholder management on all levels including field-based colleagues. - Negotiated venue and supplier prices and contracts for events plus catering and hotel accommodation. - Reported into two Education Managers. Show less

- Regularly updated colleague intranet (colleague homepage, writing articles) on Sharepoint.- Managed a section of the Comms Teamsite (organised an easy to find image directory). - Worked on the colleague engagement re-branding project: data input, administration/logistics for collateral. - Supported the management team, being a point of contact at all times. - Approving proofs for collateral / brand materials for internal initiatives. - Coordination and management of… Show more - Regularly updated colleague intranet (colleague homepage, writing articles) on Sharepoint.- Managed a section of the Comms Teamsite (organised an easy to find image directory). - Worked on the colleague engagement re-branding project: data input, administration/logistics for collateral. - Supported the management team, being a point of contact at all times. - Approving proofs for collateral / brand materials for internal initiatives. - Coordination and management of multiple and ad hoc projects. Show less

- Multi-diary management with colleagues on training courses.- Managed the Training inbox where suppliers would communicate through. - Event logistics: invitation to suppliers with registration details, catering, room bookings (internal and external), prepared and reviewed presentations, printing of support materials.- Reported feedback to course leaders using graphs and pie charts along with any supplier comments.- Managed the Colleague Learning online system which also… Show more - Multi-diary management with colleagues on training courses.- Managed the Training inbox where suppliers would communicate through. - Event logistics: invitation to suppliers with registration details, catering, room bookings (internal and external), prepared and reviewed presentations, printing of support materials.- Reported feedback to course leaders using graphs and pie charts along with any supplier comments.- Managed the Colleague Learning online system which also produced reports (e.g. course attendance). - Direct support for the Training Manager, point of contact for all 200 colleagues in the Brand Division.- Organised the yearly Education Conference event for 150 attendees, management of hotel accommodation. Show less

- Email digital campaigns, social media, internal events, stakeholder management, brand presentations.

This was a short-term contract role where I worked for one the agency’s automotive accounts. I was responsible for leading one of the client’s new projects which involved understanding the clients’ expectations and then from their brief, marketing plans and timings were devised. Weekly project statuses were reported to the client and ensuring that projects were delivered on time and to budget were also a key aspect of the role. Other elements of the role included communicating between… Show more This was a short-term contract role where I worked for one the agency’s automotive accounts. I was responsible for leading one of the client’s new projects which involved understanding the clients’ expectations and then from their brief, marketing plans and timings were devised. Weekly project statuses were reported to the client and ensuring that projects were delivered on time and to budget were also a key aspect of the role. Other elements of the role included communicating between internal and external stakeholders, creating accurate and clear briefs as well as being able to build the relationship with the client. Show less

I worked in the Professional Products Division in the London and South-East areas where I supported the Account Managers in their business territories. I was required to target new business and re-activate lapsed customers. I worked as a brand representative to assist in promoting new products and services. I maintained customer relationships and delivered brand presentations.

This role was a short-contract role where I was an immediate support for the Account Directors on their clients’ projects. Duties incorporated project management, briefing the creative team and ensuring the output met the clients’ brief and objectives. I ensured that high quality output was achieved via proof reading and editing with an understanding and judgment of the project against client brief. I also was responsible for researching and preparing presentations for existing clients… Show more This role was a short-contract role where I was an immediate support for the Account Directors on their clients’ projects. Duties incorporated project management, briefing the creative team and ensuring the output met the clients’ brief and objectives. I ensured that high quality output was achieved via proof reading and editing with an understanding and judgment of the project against client brief. I also was responsible for researching and preparing presentations for existing clients as well as being a support for the agency’s new pitches. Show less

I worked on the agency’s key account with the Account Director, the client’s marketing requirements included events, brochures, advertising, signage and email campaigns where it was necessary to follow their brand guidelines in all the designs and concepts that were delivered.Aspects of the role included liaising with the client on their requirements either through f2f meetings or through conference calling. Each project required a budget which was presented to the client and it was the… Show more I worked on the agency’s key account with the Account Director, the client’s marketing requirements included events, brochures, advertising, signage and email campaigns where it was necessary to follow their brand guidelines in all the designs and concepts that were delivered.Aspects of the role included liaising with the client on their requirements either through f2f meetings or through conference calling. Each project required a budget which was presented to the client and it was the agency’s responsibility to track and analyse the time spent throughout the project. Each project was managed and executed efficiently, internally from start to finish where each one was broken down into sections, for example, communicating with print suppliers, photographers and event venues, speaking to other decision makers and proof reading. Show less

Ellisons is a trade wholesaler of beauty and hair products where I managed existing and new accounts in the East of England. The emphasis was to develop turnover, productivity and profit margins from customers to achieve company KPI’s and sales targets as well as maintain high standards in client relationship.I was the first point of contact for the colleges and salons in the area and responsible for building and maintaining relationships with customers. I was required to look after key… Show more Ellisons is a trade wholesaler of beauty and hair products where I managed existing and new accounts in the East of England. The emphasis was to develop turnover, productivity and profit margins from customers to achieve company KPI’s and sales targets as well as maintain high standards in client relationship.I was the first point of contact for the colleges and salons in the area and responsible for building and maintaining relationships with customers. I was required to look after key salon accounts and develop their business and selling the company’s branded products and treatments. I had meetings with the decision makers in the hair and beauty college departments where I proactively developed their business opportunities. I provided customer training, judged college hair and beauty competitions as well as exhibited on the Ellisons stand at trade shows and other events to market and promote the company.After leaving Ellisons, I took a short career break to travel to South America to broaden my experience in other cultures. On my return, I enrolled on a marketing course with the Chartered Institute of Marketing to enhance my professional skills base. I worked in trainee marketing roles whilst studying. Show less

I was Account Manager for the French professional skincare, product and treatment brand. I managed and developed customer accounts and services along with up-selling these through promotions. I was also responsible for initiating new accounts, establishing industry contacts, marketing and promoted brand awareness. Monthly sales meetings held at head office discussed marketing and sales cycles and promotions for existing clients. All account managers had sales targets to reach each… Show more I was Account Manager for the French professional skincare, product and treatment brand. I managed and developed customer accounts and services along with up-selling these through promotions. I was also responsible for initiating new accounts, establishing industry contacts, marketing and promoted brand awareness. Monthly sales meetings held at head office discussed marketing and sales cycles and promotions for existing clients. All account managers had sales targets to reach each month. Sothys also exhibited at trade exhibitions to publicise the company to potential new customers. Show less

Trained in E’Spa and Jessica treatments and products, this was a senior role in full-time treatments. I was also acting manager during holiday periods which also included duty management, allocating tasks to the therapists and training junior colleagues. Sales targets were reached for products and treatments together with providing continued and improved customer satisfaction and service. I was responsible for developing my own client base, up-selling the products and treatments and… Show more Trained in E’Spa and Jessica treatments and products, this was a senior role in full-time treatments. I was also acting manager during holiday periods which also included duty management, allocating tasks to the therapists and training junior colleagues. Sales targets were reached for products and treatments together with providing continued and improved customer satisfaction and service. I was responsible for developing my own client base, up-selling the products and treatments and supporting the salon’s retail sales events to promote products and services to existing and new customers. Show less

I was an Advanced Beauty Therapist at the Grove Hotel Spa. I was involved in the pre-opening of the hotel where I trained in E’Spa (all levels) and OPI treatments and products. Whilst at the hotel I trained in reception, including treatment bookings, FOH, administrative and telephone duties. This training included stock management, ordering and reviewing business revenue. Retail sales targets were set which were achieved with an emphasis of encouraging members to book regular treatments… Show more I was an Advanced Beauty Therapist at the Grove Hotel Spa. I was involved in the pre-opening of the hotel where I trained in E’Spa (all levels) and OPI treatments and products. Whilst at the hotel I trained in reception, including treatment bookings, FOH, administrative and telephone duties. This training included stock management, ordering and reviewing business revenue. Retail sales targets were set which were achieved with an emphasis of encouraging members to book regular treatments where I implemented ‘monthly member’s treatments’. There were E’Spa promotional events for the spa to raise awareness for members and guests by offering exclusive offers. I also assisted in the development of junior colleagues to ensure they understood the E’Spa philosophy and journey. Show less

This was a junior role after qualifying at Champneys College with CIBTAC and CIDESCO qualifications performing all treatments and being exposed to luxury brands such as Decleor and Clarins. I worked closely with the Premier Therapists to understand the processes of working in such an environment and being able to develop my skills in customer service and retail product sales.