Sara Bowling Email and Phone Number
In my 20+ year career I have worked for both Fortune 500 companies including Apple and Garmin and startups, designing and leading the support process, including infrastructure, metrics, data compilation, training, and policies. I have always been promoted to lead any team I have joined due to my studying the full scope of all processes and discovering new ways to incorporate training and process improvements to yield efficiencies and overall team capabilities. I am a people person and have shown that when individuals and teams are supported, they are more engaged in achieving both customer and organizational goals. Each team member brings unique skills and experience that can be harnessed to strengthen and elevate the team as a whole.I have managed interdepartmental projects such as issue identification and reporting, QA testing, training and technical documentation for both internal and customer use. I have extensive experience in remotely leading geographically scattered teams, utilizing tools for both internal and client collaboration, and explaining and resolve complex technical problems and workflow solutions. My experience includes Linux desktop and server environment support, administration and troubleshooting. I am familiar with programming syntax and can troubleshoot in languages such as SQL, HTML, CSS, PHP, and jQuery. Should your organization require someone with the above mentioned skills, please contact me so I can use my talents to help you achieve your objectives.
Self Employed
View- Employees:
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It Services ProfessionalSelf Employed Mar 2004 - PresentUnited StatesRemote desktop support, web development, hosting administration, and design services. Assist clients with system design and administration, software conflicts, virus removal, and computer performance issues. Take on design and development projects as needed, creating imaging, branding, webpages, and custom workflows in PHP, HTML, CSS, and jQuery/Javascript. Deploy and maintain client web servers on Windows, and Linux, Plesk, WHM/cPanel, and various applications. -
Technical Support Department ManagerMembermouse Feb 2021 - Nov 2023Technical support department manager and development liaison for a robust membership platform. Managed release cycle projects like QA and public facing support documentation. Improved inter-department workflows between support and development, allowing fixes and features to reach customers faster. Created a department information management system in Notion to log current and historical data on emerging issues, solutions, process knowledge, and created new agent training. -
Technical Support Tier Ii /Team LeadMembermouse Sep 2018 - Apr 2022In this capacity I received and resolved escalated Tier I Support tickets. I provided troubleshooting for advanced issues involving database corruption, virus quarantines, and programming errors. I conducted complex customer calls and consultations, and performed quality audits on agent tickets. I liaised with developers for direct issue reporting and structuring of QA testing. I created public facing user and internal troubleshooting documentation. -
Technical Support Tier IMembermouse Apr 2016 - Sep 2018In this role I responded to Tier I tickets and facilitated chat support for business owners and developers. I provide remote troubleshooting, membership site strategy planning and implementation services via phone and Zoom sessions. I conducted QA testing on new software releases. I also authored user documentation for customers. -
Ios Senior AdvisorApple Aug 2009 - Jun 2011Elk Grove, California, United StatesWorked in the escalation queue in the Apple corporate call center. Provided technical and call handling guidance to first tier advisors. Resolved customer hardware and software issues on iOS devices. Took ownership of complex cases, liaising between the engineering team and the customer to resolve difficult issues. Gathered device and system logs and performed software and hardware diagnostics for engineering escalations. -
Software Support Tier IiGarmin Oct 2007 - Aug 2009Kansas City, Missouri, United StatesHandled issues escalated from the customer service, automotive, outdoor, andmarine device support teams; using remote desktop to troubleshoot devicehardware, firmware, and computer software issues and conflicts. Received several accolades, including the first office employee of the month for going above and beyond to assist other teams, and developing creative solutions to complex technical or process issues. Placed in the Executive Relations queue, assisting customers who directly contacted the offices of Senior Management. -
Data Transcriber, Backup Work LeaderInternal Revenue Service Jan 2002 - Feb 2007Kansas City, Missouri, United StatesInput customer tax returns into the national system, working within strict guidelines. Supervised team work flow, ensuring that all operators in my unit met or exceeded hourly and daily standards. Performed daily quality audits, and closed daily business on an as needed basis. -
Customer Relations ManagerSunflower Dodge Jan 2002 - Apr 2004Olathe, Kansas, United StatesCreated a system to track survey data, sales, service, and finance department efficiencies, as well as our compliance with Five Star requirements. Met monthly with other site and regional management to discuss tracked data and implement preventative solutions for the sales and service follow up process, obtaining Five Star status for the dealership in less than a year.
Frequently Asked Questions about Sara Bowling
What company does Sara Bowling work for?
Sara Bowling works for Self Employed
What is Sara Bowling's role at the current company?
Sara Bowling's current role is Innovative support professional and team leader with extensive experience inthe technical, commercial, and public sectors.
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