Sara Lawrence Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As Product Manager of Integrations, my focus is working with the engineering team to bring new features to life for our customers.

Toronto, Canada Area

Upaknee is a leading Canadian email marketing & communications SAAS firm for large enterprise clients, developing and providing features and solutions that meet the needs of enterprise organizations across Canada and the United States.As a Product Manger, My responsibilities include: - Manage overall technical approach and strategic direction for all UX.

Toronto, Ontario, Canada

- Lead the implementation of agile methodologies into our product builds, streamlining all product development processes, which lead to improving product release protocols (bi-monthly to bi-weekly product rollouts).- Assumed the role of Scrum Master with the main goal to keep the backlog prioritized while ensuring the team stays grounded and organized.

Toronto, Canada Area

- Responsible for the structural foundation of the Customer Support presence within the company, being the key point of contact for all clients, both for SMB and Enterprise.- Managed the full integration of a third-party customer service platform (Zendesk) to assist with streamlining incoming support requests, allowing more automated triaging between.

Toronto, ON

- Working within the Office of the Registrar department - Main objective is issuing transcripts, enrolment & graduation letters on behalf of current students and alumni- Issue official correspondence to OCAD U students (graduation, academic standings, etc.)- Manage and admit Special Students, Alumni and International Students

202 Regina Street North

I did short period contract positions within the institution of Wilfrid Laurier University. Job titles include:- Switchboard at Service Laurier (Sept 2012 - December 2012)- Transcript/Customer Service Specialist at the Office of the Registrar (January 2013 - March 2013)- Business Administration Assistant at the Business Office (March 2013 - June 2013)

Waterloo - Wilfrid University

Main objective is working with the marketing and creative designs at Wilfrid Laurier- Assist graphic designers in projects- Archiving design projects- Inputting thoughts and ideas toward marketing projects- Attending and assisting with campus photo shoots- Gathering and organizing photos within the program Portfolio- Creating organized lists and charts to.

Zurich Insurance

Main objective was archiving and filing insurance policies- Keeping up to date with new policies (creating new binders, adding them in the system)- Issuing/mailing policies out to clients and brokers- Updating policies for current clients

Honours Bachelor Of Arts, Communication Studies

Involved in classes in relation to mass media and cultural values Also registered for electives in Women Studies and Environmental Studies

Education record