• Collaborated with teams throughout the organization to create and deliver automated and self-service reports, dashboards and analytics. These solutions transformed raw data into a format that is easy for executives to visualize and analyze to make business decisions on such topics as clinical, utilization, fraud, waste, compliance, regulatory, and quality.• Gathered and documented requirements from associates across the company on various projects while establishing and maintaining professional relationships with these individuals.• Identified improvements in tools, data sources, reports, data quality and analytic techniques and implemented solutions where applicable. • Performed quality assurance activities of SQL queries and analytical reports, including testing the work of other team members.• Performed project planning and management efforts for small/medium projects. Estimated level of effort based on high level specifications.

* Created the IRS Patch Implementation Standard Operating Procedures (SOP) to define and document the server patch management process used to remediate vulnerabilities on their 11,000 servers.* Documented procedures to report on vulnerability tracking and remediation to improve process efficiencies and adhere to stringent regulatory requirements.* Increased operational efficiency by creating business process maps to provide a visual depiction of cross- functional process flows. * Translated stakeholder’s requirements and business rules into tangible deliverables such as workflow/process diagrams, work breakdown structures, and other technical documentation. * Facilitated process improvement using Six Sigma methodologies to standardize processes and eliminate waste.

* Developed the interactive web application and reporting suite that drove the business unit for 4+ years.* Developed interactive tools to track organizational efficiency and productivity.* Built Windows 12 server using SQL and web server as data sources for web content and storage repository.* Interacted with key business partners to determine their requirements to match with the appropriate solutions.

* Crafted interactive metrics to analyze profitability, productivity, and strengths, weaknesses, opportunities and threats (SWOT).* Facilitated senior management’s ranking of associates and measurement of productivity by automating the data processing for relationship management scorecards.* Designed and implemented reports of phone and client statistics and performed analysis.

* Created analytics to substantiate theories and expose weaknesses in order to avoid potential risk to the firm.* Acted as liaison between the firm and it’s business partners in order to minimize risk related to change requests. * Enhanced communication through design, deployment and maintenance of the Infrastructure Management Services website.