Promoted to Senior position to take over further duties and responsibilities in addition to the ones of former role. Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer. Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency . Interviewed, assessed and matched prospective applicants with vacancies at client companies . Registered new candidates, developing wide-ranging database to meet clients recruitment needs . Maintained up-to-date knowledge of HR legislation for continued regulatory compliance. Mentored and trained junior recruiters . Administered and maintained all background checks for contract employees, by assessing new staff eligibility through rigorous reference, right-to-work checks, DBS checks etc. Maintained precise, detailed staff and company records for thorough reference . Advised on contract and salary obligations to meet business and employee requirement

As a Recruitment Consultant & Booking Coordinator at NUK , my main role was finding and screening candidates in order to place them in both existing and new business acquired.Finding and screening candidates in order to place them in both existing and new business acquired.Facilitated background checks and applicant screenings to vet candidates Prepared CVs and correspondence to forward to clients regarding suitable candidates, to cover shifts for private and public sector clients .Dealt with high-volume calls and emails competently to meet service targets . Managed electronic diaries to reflect employees booking schedules and availability. Covered On Call duties and worked flexibly with colleagues to provide 24/7 service coverage.

After my experience as a vet receptionist I was promoted to Head Receptionist. Then I managed the Reception/Admin Team for the 3 clinics at Eastbourne Vets. My tasks and responsibilities included:- Coordinating hiring, recruitment and training strategies to build a successful administrative team.- Assisting the Practice Manager in all stages of the recruitment cycle, including conducting interviews and inductions, and being responsible for completing and storing job-offer paperwork.- Authorising rotas, holiday, and managing sickness records- Establishing performance goals for employees and providing feedback on methods for reaching those milestones by carrying out appraisals. Ensuring that all HR procedures were followed.Always offered knowledgeable, friendly support to the team. Led and managed administrative staff to maintain smooth daily operations of the clinics, translating senior management directives into actionable front-line policies and implemented changes with staff; setting daily priorities and communicating targets, motivating the teams to achieve them; keeping employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.Monitored health and safety measures for guaranteed compliance; and designed and implemented training to further develop staff based on business goals.Also, during this time, I was offered the internal Health Care Plan Administrator role to educate pet owners on key aspects of animal health to improve patient health and wellbeing.

As a Veterinary Receptionist I was responsible for creating safe, welcoming clinic environment and waiting area for clients and pets, and improving animal welfare by educating pet owners on preventative pet care treatments.I answered phone calls and messages for vet surgeons and nurses, scheduling appointments and handling patient inquiries. Coordinated appointments for exams, treatments and surgical procedures. Assisted clients with check-in and admissions paperwork prior to treatment.Completed start and end of day procedures for busy vet clinic.Used clinic software system to generate invoices and process client payments. Explained charges and fees and assisted clients in understanding invoice line items.Strengthened rapport with clients and pets to foster continuous trust and satisfaction.Responded calmly and compassionately in emergency situations.Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage. Updated client accounts and patient charts to maintain accurate and up-to-date files for continued compliance with policies. Followed strict safety standards, patient protection requirements, and legal guidelines.

In my time at The Hawthorns as a Wellbeing and Activities Coordinator, I produced and maintained a varied and balanced programme of activities and events to enhance residents wellbeing.Promoted the programme to residents and the local community.Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative / fitness activities. Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.Organised trips around local community, arranging transport and verifying accessibility.Developed and maintained positive relationships with all residents, visitors and colleagues. Developed positive connections with local community links and services. Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.Developed excellent keyboard skills, knowledge of Microsoft Office and administrative work skills in a busy office environment.

As an Activities Coordinator at Filsham Lodge Dementia & Nursing Home , I contributed to the development of varied and stimulating activity programmes to promote social, physical and intellectual wellbeing for older frail individuals and people with dementia.Produced weekly activity programme, communicating social schedule to all residents and staff members.Assisted residents with dementia to participate in activity sessions, reminiscence support and general support.Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.Worked as active team member to achieve highest standards of care.Consulted with staff and relatives to discover beneficial and stimulating activities for participants.Kept written records of resident participation and regularly reviewed individual needs.Risk assessed planned activities and venues for safe operations.

My role as Restaurant Supervisor at Mansion Lions Hotel included: - assisting the Restaurant Manager in recruiting and training new employees, offering ongoing support and guidance to maintain first-class customer service-interacting positively with customers, effectively promoting the hotel facilities and services- leading motivated teams of front- and back-of-house staff, achieving high-quality standards and service- resolving complaints calmly and professionally to achieve positive customer outcomes- ensuring that checklists, requisitions and proper opening and closing functions were completed on each shift

As a young woman looking for independence, once completed high-school, I started working in hospitality. I gained experience in all restaurant activities, including waiting, bar and front of house; made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.Trained, coached and mentored new and junior staff members on coffee-making techniques and to harness menu knowledge and effectively upsell.Communicated clearly with team of baristas and waiters, management and other front-of-house staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.Followed health and hygiene standards when handling food and cleaning restaurants.