- My responsibility is managing Content and Merchandising for syaanh.com and mzadqatar.com eCommerce Mobile Applications.- Accountable for all eCommerce content initiatives for all eCommerce websites. - Leads, coaches, and develops the eCommerce content, category, and translation eCommerce teams, to ensure goals and objectives are met, supporting individual performance and growth. - Collaborates across functions to deliver an effective eCommerce content strategy and editorial plan to meet the business objectives. - Monitoring competitor content strategies to ensure we are always leading from an SEO perspective. - Work closely, oversee and Liaise between the Editorial functions include SEO, content categorization and structure, content development to ensure we are aligning the content strategy. - Leverage keyword research, analytics, and SEO tools in order to identify content gaps and advise SEO copywriters.

- Set a guide for the product content on the website. - Handle the communication with all the internal stakeholders. - Train the team members on the system and on the content writing guide. - Participate in building the website category tree. - Assign the tasks and follow up with the team.- Testing all the functions related to the product content on the website.

- Participate in creating a business plan.- Build the Content & Production teams hierarchy and job descriptions. - Responsible for online merchandising.- Build the categories taxonomy. - Set a guide for writing the product on the website. - Testing all the functions that related to the product content as the website is still in the testing phase and communicating with the developing and testing teams.

- Build the content team hierarchy and job descriptions. - Build the categories –category tree – according to the type of products that the company approved to start with in launching the B2C website. - Set the guidelines for product content. Testing all the functions that related to the product content as the website still in the testing phase and communicating with the developing and testing teams. - Set a workflow with all the internal stakeholders in the company, from contracting with the seller till uploading the product on the website and the workflow in the content team from receiving the content request till uploading on the website. Hire the required team members that are needed in that stage. - Handle the communication with all the internal stakeholders. - Train the team members on the system and on the content writing guide. - Assign the tasks to the responsible team and follow up with the content writer team.

• Create the necessary processes and workflows and oversee them to make sure that the work is done efficiently and effectively.• Facilitate communication among the different content listing and production teams • Oversee the layout, visual look, and overall content of product pages and manage the quality of published content. • Organize content requirements and help manage all inbound requests relating to translation and website content development and updates.• Review all content on a regular basis to make sure it is accurate, relevant and up to date.

•Creating, editing and listing of the content descriptions for various categories. •Delivering and implementing the listing of the online promotions, campaigns, and projects in support of all lines of business.•Acting as a coordinator for freelance content associate as follows:1) Handing them training material to get acquainted with the job at hand2) Explaining the training materials by practical ways in order for them to fully understand their tasks3) Following up with them on the tasks at hand4) Handling their comments/questions in a timely manner5) Reviewing the done tasks6) Scoring their tasks in regard to quality, accuracy and commitment to meet the deadline7) Providing them with an adequate feedback8) Reporting to the direct manager on monthly basis

-Research new markets.-Developing external communications materials including advertisements, brochures, handouts, etc.-Manage social media properties (Facebook, LinkedIn, etc.), including daily monitoring, posting, and content development.-Plan and Organize to events. -Searching about sponsorship & accreditation .

- Handling customers inquiries & complaints.- Provide customers with product and service information.- Identify, research, and resolve customer issues using the computer system.- Sell product and place customer orders in computer system.- Upsell products and services.- Research billing issues.- Research misapplied payments.- Transfer customer calls to appropriate staff.

- The profit & loss account .- Managing cash .- Computerized accounting records

- Budgets.- Managing cash .- Cash flow .- Computerized accounting records .

-Training types, Methods and forms.-Training process.-Benefits of training & development.