-Diagnose and resolve hardware and software issues using appropriate troubleshooting techniques alongside remote sessions using Ninja RMM, Connectwise ticketing, and Halo ticketing systems.-Develop and document IT procedures and protocols for consistent service delivery using IT Glue.-Development and design for 30+ VOIP PBXs, including auto attendant, call flow, Fax ATA, Paging systems, doorbell integrations, and deployment of over 1000 IP phones, using 3CX, GoTo, and YMCS.-Administrating O365, Azure AD, Vultr virtual machines, Active Directory, Fortinet networks, Huntress AV, Sentinel One AV, Pax8 licensing, etc.-Extensive experience with administrating Telnyx, Flowroute, and Bandwidth SIP trunks.

Diagnose and resolve hardware and software issues using appropriate troubleshooting techniques alongside remote sessions with Ninja RMM and utilizing Solarwinds and Freshdesk ticketing.Develop and document IT procedures and protocols for consistent service delivery.Administrating LG iPECS VOIP PBXs, O365, Veeam server backups, Hyper-V virtual machines, Active Directory, Fortinet networks, Threatlocker, and Webroot AV, etc.Built and designed 50 lead generation websites using GoDaddy and Wordpress, and SEO techniques for Google ranking.

· Responsible for driving and maintaining inventory for a company truck· Delivery and installation of home theater products: wall mounting up to 75” TVs, in-wall speakers, home networks, running whole-home cabling for networks, speaker wire, etc. · Agent of the Year 2019