Sara Coelho Email and Phone Number
Resilient and hands-on professional with an extra portion of empathy - is what describes me better! Since I can remember that I run to finish all my tasks quickly so that I can help my colleagues. I love to have my targets and set tangible, yet challenging goals for my team(s) so that we can achieve them together.I am a good listener and always used this skill to support my teams achieving more so that together we can exceed ourselves. I love to feel that I have improved someone else's life by excel at doing my job.Leading people, try different ways to motivate them, understand their difficulties, and congratulate their achievements is what fulfills me the most. This approach allowed me to reduce turnover in my area from 12% to 4% in less than 6 months.I am passionate about Retail, Fashion, and Operations as, in this line of business, each day feels different. In both Retail and Fashion customer satisfaction are the number one priority and Operations keeps me alive as a hands-on person that loves a good challenge I have no problems in liaising with internal departments and/or business partners to make sure my operations run smoothly, this allowed me to increase sales by +10% for 2 years in a row while reducing inventory losses by 20% a year. Fast-paced environments motivate me as I can learn and face challenges every day. As a plus, I believe that every problem is possible to solve with a smile on our faces at the end. I have worked with different teams and people from different hierarchy levels, I am good at communicating with empathy and creating healthy relationships. I seek a sustainable and healthy through healthy food, running, and traveling - as we can discover new places and learn about other cultures. I love to share my free time with family and friends.Contact me if you are looking for a Retail Operations Manager or a Marketing Analyst or to talk about Fashion, Marketing, and trendy healthy food - Feel free to reach out at saraimcoelho@gmail.com Skills:- Planning and scheduling- Leadership and Teamwork- Analytical Thinking- Communication- Decisionmaking and problem-solving
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Retail Account ExecutiveChep Mar 2021 - PresentLisbon, PortugalResponsible for managing and delivering the designated KPI's for Retail accounts (FTR, stock levels, leakage rate) and defining strategic action plans for improvement to increase Country Asset Productivity. Manage the primary relationship between CHEP and a portfolio of Retail customers and develop customer loyalty.- Ensure completion of Country Audit Plans for Retail Accounts;- Account analysis and KPI's control;- Work with plant / transport planners to improve collection performance;- Support and meet with 3rd Party Service Agents;- Support the day-to-day recovery of stray pallets, identify stray locations, non-CHEP manufacturer customers and other black pool activities;- Understand customer needs and priorities;- Plan and execute field visits and ensure that all compliance levels are achieved;- Support the development of business growth;- Be prepared and able to resolve issues at non cooperative locations. -
Restaurant External AuditorHgem Jul 2018 - Feb 2020Frankfurt, Hesse, GermanyConducted customer's point of view audits.Audited in-store processes as per the customer guideline Ensured compliance with established processes by examining the team operating practices.Evaluated the quality of the service by performing questionnaires, time measurement, and observation.Evaluated the quality of the products by evaluating the flavor, and core aspects of the intended shopping experience.Recommended new processes and product changes.Reported deviations and improvement recommendations, allowing the local team to improve their result for circa 10% between two consecutive audits. -
Project Manager Marketing AnalyticsInvesco Ltd. Jan 2019 - Jul 2019Frankfurt Am Main Area, GermanyManaged a project to develop and implement a new reporting tool to monitor the Marketing department budget. This project also included dashboards to make it easier to visualize data.In order to succeed in this position I have also:- Collected user requirements.- Designed and improved marketing-related budget reports;- Managed the relationship with the external software developers that were working remotely; -
Business Analyst | Salesforce Project ManagerInvesco Ltd. Jan 2019 - Jul 2019Frankfurt, Hesse, Germany- Monitored all events on the DACH market to ensure they were following the anti-bribery policy.- Developed and Analysed both SalesForce and Pardot to understand Events' performance and draw conclusions.- Coordinated the automation of the data processing process in collaboration with the internal IT teams.
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Retail Operations Area Manager | VerkaufsleiterLidl Portugal Jul 2015 - Jun 2018Lisbon, Portugal- Managed 5 stored with 100+ employees.- Controlled all key cost control areas and provided directions to meet key performance indicators targets.-Increased sales by 10%.-Developed, coached and motivated a team of Store Managers in order to ensure that the stores were running efficiently.- Lead and motivated teams to work in accordance with company principles.- Recruiting, training and evaluating people's performance.- Decreased turnover from 12% to 4% in 1 year.- Analyzed customer's complaints and recommendations.- Defined the strategy for sales and other KPI's. -
Marketing Controller | Marketing AnalystDanone Sep 2014 - Jun 2015Lisbon, PortugalControlled and revised the marketing budget of €5M;Aligned the reporting needs with the Iberian Headquarters team sitting in Barcelona. Created Internal benchmarks and business cases.Monitored tracked Media efficiency and media mix optimization.Created dashboards, regular and ad-hoc reports to monitor the performance of the various marketing campaigns and channels.Reported on Promotions & pricing ROI -
Audit AssociatePwc Sep 2012 - Jun 2014Lisbon, PortugalPerformed financial analysis and internal control audits of different industries; Reported on Business performance metrics.Performed social, environmental, and other compliance reviews.This position allowed me to gain knowledge in different industries such as pharmaceutical and life science, transport and logistics, chemical, packaging manufacturing, insurance, and automotive.
Sara Coelho Education Details
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Speak English Professionally -
Google Atelier DigitalMarketing Digital -
Digital Marketing -
Business English Communication Skills -
15/20
Frequently Asked Questions about Sara Coelho
What company does Sara Coelho work for?
Sara Coelho works for Chep
What is Sara Coelho's role at the current company?
Sara Coelho's current role is Retail Account Executive.
What schools did Sara Coelho attend?
Sara Coelho attended Georgia Institute Of Technology, Google Atelier Digital, University Of Illinois At Urbana-Champaign, Washington University In St. Louis, Iscte Business School, Instituto Superior De Ciências Do Trabalho E Da Empresa.
Who are Sara Coelho's colleagues?
Sara Coelho's colleagues are 赵子怡, Maelainine Saadi, Jana Strážovská, Dheeraj Kumar, Thomas Smith, Dimitra Kolokotroni, Andrie Steenkamp.
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