Sara Mcmichael Email & Phone Number

Bixby, Oklahoma, United States

Plan and create role-based employee training materials and programs including written documentation, flow charts, and narrate video contentExecute role-base training program for new hires while providing one-on-one support and mentorshipRequest and gather feedback from trainees to continuously improve and develop training program content and implementationResearch, write, revise, and proofread new or existing Master Service Agreement (MSAs), Statements of Work (SOWs), and technical contractsPartner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a services contractLiaise with Trace3 legal team for necessary approvals, validation of new contract language, and/or assess riskCompare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicableProvide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or client requested deadlineActively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistentUtilize working knowledge of IT infrastructure, practices, and products with the ability to read, analyze and interpret scope, and level of effort (LOE)Able to maintain composure in high demand, high volume, complex scenariosDemonstrate communication and collaboration skills (verbal and written) while working with various levels of management to obtain consensus on project requirements and deliverablesAble to express technical concepts in clear and concise terms appropriate for the intended audience

Denver, Colorado, United States

Researched, wrote, revised, and proofread new or existing Master Service Agreement (MSAs), Statements of Work (SOWs), Requests for Proposals (RFPs), and other technical services contractsPartnered with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a services contractLiaised with Trace3 legal team for necessary approvals, validation of new contract language, and/or assess riskCompared and analyzed multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicableCollaborated with technical practice directors to create specialized contract templates for Trace3 service offerings requiring little to no customization of scopeProvided regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or client requested deadlineLead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balancedActively prioritized workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistentUtilized working knowledge of IT infrastructure, practices, and products with the ability to read, analyze and interpret scope, and level of effort (LOE)Able to maintain composure in high demand, high volume, complex scenariosDemonstrated communication and collaboration skills (verbal and written) while working with various levels of management to obtain consensus on project requirements and deliverablesAble to express technical concepts in clear and concise terms appropriate for the intended audience

Centennial, Co

Successfully managed an average of 20+ projects concurrently, resulting in over $400K+ in professional services fees and $140K+ in monthly recurring services fees billed during 2017Achieved a noteworthy 8.5% reduction in average project closeout duration and an impressive 38.2% decrease in average time to billing trigger for all client projectsFostered collaborative efforts with technical specialists including Network Security Engineers, Application Engineers, Security Analysts, and Security Consultants to execute diverse managed security servicesGenerated comprehensive project reports and established valuable tools like SharePoint document management and project dashboards, providing the entire organization with quantifiable metric insightsProactively identified and resolved project risks and challenges, engaging C-level stakeholders to ensure the timely achievement of key milestones

Denver, Co

Cultivated and oversaw connections with diverse technology employers within the local communityOrchestrated and executed employer-centric events aimed at expanding the organization's communityDesigned career search programs concentrating on refining personal branding, formulating digital presence strategies, mastering interview techniques, and cultivating a robust professional network

Littleton, Co

Led and guided a centralized screening team comprising 15 Talent Acquisition Associates, overseeing nationwide recruitment effortsEstablished and cultivated partnerships within the business division to ensure compliance with service level agreementsStreamlined recruiting procedures, resulting in a notable 27% increase in hires during 2015Authored and presented weekly recruiting productivity reports to the C-suite, driving team performance metricsIntroduced an employee scorecard system to gauge individual team member success in alignment with overall team advancementManaged complete recruitment cycles for a range of requisitions within the nationwide In-Home Services business unit

Littleton, Co

Recruited and onboarded over 70 professionals for the national In-Home Services division, concurrently lowering the percentage of vacant positions to under 10%Devised and executed a comprehensive hiring workflow, encompassing job approval through a multi-step interview process, tailored to all field Training & Quality rolesPlayed a pivotal role in diverse special projects, including initiatives like social media recruitment marketing, orchestrating job fairs, and coordinating recruitment campaign

Seattle, Wa

Sourced and acquired skilled professionals for diverse technical roles, encompassing Software Development Engineers, Quality Assurance Engineers, Software Development Engineers in Test, User Experience Designers, and Technical Project ManagersFostered and sustained client relationships founded on trust and exemplary client service

Mercer Island, Wa

Led and supervised a team of in-home caregiversStrategized and executed role-specific job training and professional development programsSpearheaded caregiver recruitment and skill assessment processes to ensure optimal matching with diverse clientsNurtured and managed client relationships, concurrently increasing billable hours

Minneapolis, Mn

Oversaw an educational tutoring team in a school environmentOrganized supply distribution, facilitated small group activities, and handled refreshmentsMaintained student engagement during lessons and administered discipline when necessary

Minneapolis, Mn

Ensured a secure and engaging environment for children ages 3 months to 14 yearsCoordinated and oversaw playdates and enrichment outingsConducted educational and craft sessionsProvided transportation for childrenAssisted children with homeworkHandled light housekeeping, laundry, and child-oriented cookingAssisted children with hygiene and dressingAdministered medication and maintained parental caregiving records, if necessary

Amman, Jordan

Conducted student observations to assess their skills, strengths, and areas for improvementTaught entire classes in subjects like English language, reading, and math for kindergarten and first grade studentsEvaluated and graded student assignmentsFormulated and upheld classroom rules to instill proper behavior in children