Sara Milton Email & Phone Number

Kingman, Arizona, United States

Demonstrates strong multitasking abilities, swiftly and accurately navigating through various responsibilities while upholding strict confidentiality and regulatory compliance standards across 7 MMHC facilities.Independently accomplishes tasks, encompassing Coordination of Care (COC), Notice of Compliance (NOC), and Request of Information from Outside Source (ROI). Thoroughly verifying information for completeness, approving documents & sending them to outside facilities.Processes a high volume of incoming emails, performing tasks such as scanning, verification, & secure documentation transfer to external parties. Facilitates communications with internal & external colleagues.Daily reports including Health Current Reports (HIE), Terros Crisis Reports, Solari After-Hours Reports, & DCS Child Removal Reports, ensuring accuracy by verifying information & promptly detailing documents in client charts & notifying departments of reports.Additionally, efficiently handles incoming faxes by forwarding, downloading, & distributing to appropriate departments.Proficient in utilizing a range of essential digital tools, including:Outlook, OneDrive, ScandAll Pro, Adobe Acrobat, CGM Aprima, Kno2fy, Excel, Word, Snipping Tool

United States

Completed the registration process for patients, which includes:- verification of benefits through Change HealthCare Relay or phoning insurance companiespatient paperwork through Passport and MedForms- discharging patients - canceling any scheduled appointments and notifying physical therapist- collection of copays, deductibles or other payments - balancing of accounts- general data entryMaintained HIPAA and patient confidentiality.Communicated with insurance companies to:- verify insurance- verify attendance- verify copays and deductibles- submit forms for authorizationProcessed referrals from internal and external facilities through KRMC's Meditech program.- Included ICD-10 codes- Created and linked auth for specific visitsUsed RapidFax to fax doctor notes, progress notes, discharge paperwork and other patient documents as needed.Scanned in medical records into patients charts and kept them maintained as needed.Balanced end of day drawer, batched credit card machines and turned in office deposits to main hospital finance department.Scheduling: - Coordinated with patients, 20 Therapists and 6 office staff between two different facilities to develop and sustain a schedule each day.- Completed follow up reminders for scheduled patients by phone and documented communications.- Prepared therapists for upcoming day with their schedules and need to know information.

Flower Mound, Texas

Customer Service:Consistently meets & exceeds weekly customer engagement disposition requirementsRecognizes & uncovers needs to better help the customer & refer them to associates as neededDefuses customer complaints with explanations rather than stating 'no'Policies & procedures:Ensures work is current with frequently changing policies, procedures & guidelinesAdheres to strict security operations, instruction & policies with integrityCreated questionnaires, quizzes & other knowledge based games to present to team members to help attain understandings on policies & procedures Fraud & Loss:Process transactions with utmost detail to limit losses, prevent fraud & minimize errorsRegularly uses programs such as OIB, TCIS to verify transactionsUses customer built relationships along with their account behaviors to deter impersonation deceptionAble to verify stop signs of various transactions without alarming customers or making them uncomfortable while following through with authenticationsCapable of determining counterfeit currency, identification & check items presented in transactionsAuditing & Dual Control:Familiar with dual control process for branch shipments, verifying shipments & shipping shipments with armored carriersUpholds proper cash drawer limits; multiple cash operations management achievementsBalancing main vault and cash movements into proper vaults in dual control with totals upwards of 400k to 550k.Audited:Paperwork & documents for correct signatures, dates, times & any missing informationCash Vault & teller cash drawers at random time intervals Debit cards in both banker possession & cash vault possessionATM machine audits in dual control - certified ATM maintenance (removing/adding cash, removing/processing checks)Coaching & managerial tasks:Coaching other tellers & recognizing their efforts on daily basisHead huddles or start up meeting before shiftsAbility to approve & override transactions as needed for other tellers

Flagstaff, Arizona Area

Managed various responsibilities on a daily basis which included things such as:- Determining and creating new advertising for local promotions- Ordered product from different businesses both local and in other areas- Set-up appointments for equipment repairs, donations, and so forth- Maintained store social media- Controlled labor and generated weekly work schedule- Payroll duties- Weekly Sales Reports (WSR) data input and analysis- HR responsibilities such as hiring, interviewing, firing employees and paperwork processes- Daily deposits of revenue to local banks- Interacted with customers on daily basis

Kingman, Arizona

Gave quality customer service, prepped food daily and created customized subs, salads, and other sides. Controlled the cash register and performed daily cleaning tasks

Kingman, Arizona

Overlooked and trained existing and new crew members, handled customer service needs, controlled the cash register, the company’s inventory and inputted the daily WSR system numbers. Prepping vegetables and building customized pizzas and sides.

Bachelor Of Applied Science - Basc, Business Administration And Management, General, 3.11

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: • Attended National Collegiate Leadership Conference with the Student Activities Council in 2013 • 2012-2013 >.