Build and maintain relationships with customers; read people’s emotions and flex communication style to maximize productive, positive outcomes.Create and edit marketing materials content; develop marketing communications that comply with corporate standards to drive client interest and differentiate us from local competitors.Discovered, identified, and corrected inaccuracies in customer database, leading to a 25% monthly increase in social engagements with clients; increased office productivity by nearly 15 hours/month.Support creation of social media content to elevate agent’s office visibility and meet strategic goals.Utilize CRM (Salesforce) to develop leads; use customer-focused, needs-based review process to educate customers on relevant products and services.

Active and influential committee member for planning annual local Chapter event, including strategy to optimize attendance and initiating media exposure prior to event.Recognized as top fundraiser in 2008, 2013, and 2014.

Market 2018 Tampa Superhero Fun Walk throughout local community; represent the foundation to promote the event at local events.Contact potential sponsors and vendors for in-kind donations; work with in-kind sponsors to receive and store product.Assist in identification and cultivation of relationships with donors.Support social media functions related to Tampa Superhero Fun Walk.Recruit and support coordination of event volunteers.Work with all members of Hemophilia Foundation in supporting foundation mission and initiatives.

Provide insights and analysis to various departments in a highly matrixed, emerging biopharmaceutical company developing novel therapies for patients with rare disease.

Recruit and train healthcare providers to optimize patient health outcome by connecting via MicroHealth.Create, author, and disseminate communications with patients, healthcare providers, and key advocacy groups.Present patient and HCP-reported barriers to using MicroHealth to medical and business heads, continuously working on creative solutions to challenges faced before, during, and after implementation.

Develop and execute personal story on living with and managing hemophilia.

Assisted in development and execution of governance documents.Lead execution of strategic action plan.

Developed and executed flexible programs to engage and educate students while meeting curriculum standards.