A business professional with strong motivation and a visionary approach, I have led strategic projects that integrate digital technology initiatives, enhance operational excellence, ensure customer satisfaction, manage vendors, increase revenue, reduce costs, monitor operations, and introduce new products. With more than 15 years of experience as a Project & Operational Excellence Manager, I have successfully applied complex technologies, leadership skills, project management, and business intelligence to deliver strategic projects for multinational companies in Malaysia. In my current role as the Head of Project Management Office at Manulife Insurance, I focus on digital and automation advancements, operational excellence, capability building, internal governance, and performance reporting to senior management (EXCO).I am an innovative risk-taker with a forward-thinking mindset, enjoying experimental and unconventional approaches to problem-solving. As a leader in strategic and operational excellence, I consistently empower teams, provide high-quality services, and strive for continuous improvement. I am also a straightforward communicator who quickly builds rapport with clients and business partners across all levels and cultures, utilizing deep analytical skills to address issues and meet complex customer requirements.