Saransh Singh Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

RPA Project Product owner:Automation Leadership: Currently leading an Agile project focused on payments platform automation using Blue Prism and MS Visio. Facilitated over 20 sprint planning, daily stand-ups, and review meetings, ensuring 100% adherence to timeline estimates and budgeting.Issue Resolution & Documentation: Assisted the team in identifying and eliminating root causes of blockers, managing conflicts through individual meetings and internal discussions to maintain smooth team dynamics. Created 4 process flow diagrams, enhancing clarity and efficiency in project execution. Developed a comprehensive solution design document, which contributed to a 30% reduction in development errors and a 15% increase in overall product quality.

Dublin, County Dublin, Ireland

Professional Scrum Master I (PSM I) CertifiedScrum Master for Payzone:Team Leadership & Communication: Served as Scrum Master for an 8-member team, facilitating seamless communication between the product owner’s requirements and the development team within Agile sprints. This collaboration resulted in streamlined development processes and a 15% improvement in development efficiency.Velocity & Onboarding: Guided the team in maintaining consistent velocity, ensuring on-time delivery of project milestones. Monitored progress and initiated the onboarding of 3 new team members, providing training in Agile methodologies to integrate them smoothly into the workflow.

Dublin, County Dublin, Ireland

Marketing Campaign Leadership for Payzone:Agile Campaign Execution: Directed an Agile team in executing targeted marketing campaigns using Google Ads and Google Analytics, resulting in a 9-11% expansion of the customer base across multiple social media platforms.Brand Visibility & Engagement: Leveraged Google Analytics insights to optimize campaign tactics, enhancing brand visibility and customer engagement, which led to a 24% increase in website traffic and interactions.

Dublin, County Dublin, Ireland

Developed NDB’s website, utilizing JavaScript, CSS, and HTML to enhance functionality and visual appeal.Strengthened web development skills in a real-world setting, contributing to NDB’s digital presence.The softwares used were FIGMA, adobe creative suite, NODE JS.

Pune, Maharashtra, India

Developed websites and logos that boosted client engagement, Managed video animation projects, Created impactful visual campaigns and print media designs, Directed comprehensive social media marketing strategiesMajor projects.1. WiseUp Communications- Logo design, website design, branding.2. Uncork'd Bubbles- Digital marketing.3. Talking Pandemic Podcast- Logo design, Digital marketing.4. Arcade craft- Video editing, explainer video development, 2D animation.5. Upskill Construction- Logo development, Digital marketing, website development.Minor projects1. Qubit: Designed poster & digital marketing post.2. Vedantu: Designed website advertisement banners3. Moshi Moshi: Designed digital marketing Post.4. iPrimed : Created explainer video with 2D/3D animations.5. Epik: Created explainer & promotional video with 2D/3D animations.

Pune Area, India

Active Directory Management: Accomplished seamless user onboarding and access control, as measured by a 100% compliance rate, by efficiently managing user account creation, modifications, and security group management within Active Directory.VPN Configuration: Enabled secure remote access for 200+ users, as measured by a 95% reduction in VPN-related issues, by configuring VPN solutions such as NetExtender and FortiClient on both Windows and Mac platforms, and integrating users into appropriate security groups.Network and Device Support: Improved network uptime by 20%, as measured by a reduction in support tickets, by troubleshooting network issues and configuring mobile devices (iPads and iPhones) with secure access.Security and Compliance: Enhanced organizational security, as measured by a 30% decrease in unauthorized access attempts, by implementing and managing MFA for new users on Entra, executing BitLocker encryption, and blocking spam emails on the Office 365 tenant.Ticketing and Remote Support: Boosted support resolution speed by 25%, as measured by ticket closure rates, by utilizing Autotask, ITGlue, and remote support tools like Datto, LogMeIn Rescue, TeamViewer, and AnyDesk to efficiently manage and resolve technical issues.Microsoft Office and Software Support: Achieved a 98% user satisfaction rate, as measured by feedback surveys, by setting up and troubleshooting MS Office products, SharePoint, OneDrive, and other software, ensuring minimal downtime and optimal user productivity.Client Interaction and Ticket Management: Improved customer support efficiency by 15%, as measured by faster ticket resolution times, by providing prompt phone support, accurately documenting issues, and creating detailed tickets for follow-up and resolution.

Bengaluru, Karnataka, India

Trained in customer relationship management and complete end-to-end sales process. I handled the end-to-end sales process from prospecting to closing the sale. Successfully closed over 10 lakhs of sales deals with 90 customers on field within 3 months. Worked under the target-based monthly model. Learned and applied end-to-end sales process, the payment process for product, and the loan generation process for the product.

Bengaluru, Karnataka, India

M.Sc Computer Science, Interative Digital Media, 2.1

Activities and Societies: Member of Chess Society with a rating of 1550. Licensed member of Rock climbing society Competitor.

Bachelor’S Degree, Chemical Engineering, 7.7 First Class

Activities and Societies: Bangalore E-cell Senior member of NGO- SPARSH - A helping touch Player in college basketball team

High School, Maths & Science