Sara Poffenbarger Email & Phone Number

• Lead community banks and credit unions through implementation of a loan origination system to increase institutional efficiency and growth

• Delivered professional services with keen facilities and public works knowledge as Computerized Maintenance Management System (CMMS) Subject Matter Expert (SME) for local municipalities
• Work with key stakeholders throughout implementation lifecycle: planning, data cleansing, account configuration, user acceptance testing, software adoption, and rollout

• Exceeded quarterly project and asset goals by 30% by launching 150 renewable assets across 60 projects totaling $500K in Annual Recurring Revenue (ARR) in 2020
• Decreased project go-live by two months by leading group-based interactive classes, maintaining strong client relationships through one-one product training, consultative workflow, and change management calls
• 90 NPS from one-one fully implemented clients, 65 from group classes
• Escalated and resolved issues using effective cross departmental communication with product development and partner services
• New hire mentor, created 30/60/90 day onboarding plan and coached mentee through internal processes and product best practices
• Presented on preventative maintenance best practices at virtual and in-person annual user conferences to hundreds of nationwide attendees to promote interest in an upcoming product launch

Cary, North Carolina

• Provided front line and reactive support via phone, email, and chat for eight products across government, education, healthcare, and manufacturing verticals
• Received 200+ positive email, chat, and training survey responses from satisfied clients
• Delivered onsite training consultations and trained key administrators which decreased go-live time

Cary, North Carolina

• Used a solution selling approach to build trust with prospects, guided sales cycle from initial cold call, product demonstration, to close, and ensured seamless transition to client services
• Managed booth at industry trade shows across the US and qualified potential leads resulting in increased sales
• Performed and led web demonstrations for company's most successful product launch to date of mobile safety application

Raleigh, North Carolina

• Successful at prospecting, networking, and creating a sales pipeline, establishing client relationships with a customer-centric mentality
• Consistently made 150 calls per day to outbound business prospects
• Generated $120K in annual revenue for the SMB sales team, regularly exceeded monthly sales quota; hit 200% of goal in November

Saarbrücken, Germany

• Worked with a diverse team to create and translate business development documents, competitor analysis profiles, and interactive website guides
• Used Google Analytics and developed social media marketing techniques for the start-up social software-as-a-service company

Charlotte, North Carolina

• Placed client orders, processed invoices, tracked inventory, administrative tasks
• Designed graphics and product labels in accordance with OSHA requirements

Master Of Business Administration - Mba

Bachelor Of Arts German Studies, Bachelor Of Science Business Administration, Marketing

Activities and Societies: Alpha Delta Pi, National Society of Collegiate Scholars, Delta Phi Alpha National German Honor Society

Education record