Sara Rafiq Email & Phone Number

Created process flows and PRDs for the product revamp and identified a need to add a feature to the backend ERP system. Developed user stories on Jira for existing tasks assigned to developers, ensuring clear communication of project requirements. Collaborated with business teams and developers to ensure smooth daily product operations, resulting in increased efficiency and productivity. Conducted testing of the backed ERP system and internal app, identifying and resolving existing issues, bugs or data glitches, resulting in a 25% decrease in overall system errors. Collaborated with the BI team, fixing all discrepancies found in the ledger balances of the backend system and the BI team’s ledger sheet, resulting in a 100% accurate ledger balance. Designed a Jira dashboard on Looker Studio with graphs and charts of various Jira elements, resulting in a 20% improvement in team’s visibility and collaboration. Designed and developed wireframes using Balsamiq, resulting in visual prototypes for the product revamp.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Gathered sponsors by mentoring a team of 90+ members to organize a 3-days event with an approximate turnover of 3000+ participants.

Updated and made new policies for several departments including finance and HR through thorough discussions with the management which helped reduce costs by 40%.Updated and cross-checked financials and activities of the hotel on MS Excel, resulting in errors reduced by 98%.Organised and analyzed reports on 2-3 departments’ monthly performances, thus improving efficiency and employee performance by 60%.

Karāchi, Sindh, Pakistan

Served as the teacher's assistant for Business Studies and Accounting for both, As and A2 students.Taught various complex topics to students, and helped with exam preparations and daily assignments.

Bachelor'S Degree, Accounting And Finance

Activities and Societies: Featured on DHL Assistant Director - MUNIK

A-Levels, A* - Accounts, A* - Business Studies, A - Economics

Activities and Societies: Teacher's Assistant - Business studies, Senior volunteer at Nixor Hospital

O-Levels, 5A*S, 3As