Sara Setzer Email & Phone Number

Orlando, Florida

-Consistently meets weekly and monthly Key Performance Indicators (KPI) for sales, including building rapport and relationships with customers-Delivers unforgettable experiences by building rapport and building relationships -Applies analytical and problem-solving skills to ensure the safety of all guests and employees-Recognizes minor details to deliver positive coaching points and discuss achievable goals that allows students to progress-Excels in creative thinking and problem solving when teaching a new skill to a variety of students who learn at different paces-Conducted comprehensive pre-flight briefings to educate customers on safety protocols, proper body positioning, and techniques for indoor skydiving, ensuring a safe and enjoyable experience for participants of all skill levels

-Receive inbound calls from restaurants nationwide to troubleshoot back-of-the-house computers, pos terminals, routers, switches, firewalls, EMV’s, printers, and network cables at tier 1 support level.-Utilized the Netsuite ticketing software to track SLA times of ongoing cases and escalate/resolve callbacks/orders replacement equipment in a timely fashion to increase client satisfaction.-Traveled onsite to restaurants to assist technicians in installing equipment on both software and hardware ends of aloha pos systems and troubleshoot any errors encountered during installation.-Provided technical assistance and troubleshooting support to end-users via phone, email, and in-person to resolve hardware and software issues promptly.-Collaborated with cross-functional teams to address complex technical challenges and implement effective solutions.-Supported network infrastructure, including LAN/WAN connectivity, VPN setup, and wireless networking troubleshooting.-Provided excellent customer service and maintained a positive attitude while resolving technical issues to ensure user satisfaction and retention.

Kissimmee, Florida

Enjoys her time coaching and teaching people how to shred on the Flowrider. She coaches individuals and groups for both open and private sessions. She possesses strong verbal communication skills in order to effectively teach people with all types of personalities and language barriers. She ensures to create a memorable vacation experience for the guests.

-Possesses excellent interpersonal communication skills, able to overcome language barriers.- Collaborated with a team of individuals to deliver exceptional customer service every week to new customers from around the world- Display an ability to learn rapidly and adapt quickly to changing situations- Actively listens to guest complaints and own the problem to deliver the "wow"-Facilitated engaging sports activities and events for guests of all ages aboard cruise ships, fostering a fun and inclusive atmosphere.-Instructed and supervised guests in various sports activities, including basketball, volleyball, rock climbing, and mini-golf, ensuring safety protocols were followed at all times.-Organized and led tournaments, competitions, and group fitness classes to promote physical activity and social interaction among passengers.-Provided personalized assistance and coaching to guests seeking to improve their skills in specific sports or recreational activities.-Collaborated with the entertainment and guest services teams to coordinate scheduling, equipment setup, and logistics for sports-related programs and events.-Contributed to the development and enhancement of onboard sports programs, offering creative ideas and feedback for continuous improvement.-Upheld Royal Caribbean International's high standards of customer service by delivering friendly and professional interactions with guests and colleagues.-Participated in onboard training sessions and workshops to stay updated on company policies, procedures, and best practices related to sports and recreation services.

Sanibel Island, Florida

Sanibel Surf Shop is undeniably the islands most unique, "Everything Under the Sun” beach outfitter. She consistently provide providing a positive shopping experience to diverse customers. She can consistently provide good customer service that is friendly and polite, and puts the customer first. I can contribute to maximizing profitability, ensuring customer satisfaction and reaching sales goals. She consistently contributes to setting goals to increase sales by a monthly basis of 10% higher than the previous year. A team player that is always willing to go the extra mile. She has strong verbal communication skills for dealing effectively with all types of personalities and active listening skills to aid in selling products. She can tactfully deal with customer concerns such as complaints and queries.

Fort Myers, Florida Area

RJ Riley & Company is Southwest Florida’s premier event planning and marketing company. We are focused on creating unique events that deliver sustainable results. I have successfully created and managed many events with RJ Riley & Company, Inc. Key Responsibilities: -Demonstrates effective allocation of time resources by prioritizing tasks-Develop innovative business plans, events, and solutions -Organized charity events by finding vendors and securing guest reservations-Make effective use of computer equipment, including iOS and MacOS devices-Create, plan, and execute tailor made events for individual and corporate clients-Logistics and timeline management-Design, create, and edit all marketing materials and logos for events-Coordinate all aspects of the auction for events-Manages all volunteers for events-Coordinate and monitor event timelines and ensure deadlines are met-Guest list and registration management-Design space layout, seating, and room décor-Create content and manage all social media accounts -Manage Website(s)

Fort Myers, Fl

Key Responsibilities:• Curate/Generate engaging content to facilitate fan base engagement on each major social platform.• Find and write about trending topics within the industry• Ensure regular dissemination of campaign messages through social media channels (Facebook, YouTube, Twitter, Instagram, Pintrest, etc.).• Develop innovative strategies to drive traffic to social media pages.• Develop creative concepts for online media such as graphics and videos.• Analyze social media page performance and make appropriate adjustments to reach social media performance goals.• Compile comprehensive reports on social media performance using internal templates and professional social media reporting tools.• Provide social media assistance to positive/neutral/negative public commentary and/or social media communication crises.

Coach soccer at Bishop Verot High School, ranked as one the Top 50 Catholic High Schools in the country.Key Responsiblities:• Improve goalkeepers' technical competencies (i.e. shot stopping, positional play, diving and deflections, catching and punching, distribution etc.)• Improve goalkeepers' understanding of team play (i.e. team shape, role of the goalkeeper as the 11th field player etc.) • Develop goalkeepers' leadership capacity (i.e. defensive communication, team organization at set pieces etc.)

Lee County Strikers, a local soccer club, that has a place for every ability of player who can strive and succeed by coming through our Recreational, Academy and Competitive program to reach their goal to play Division 1 College and then onto the professional game. Key Responsiblities:• Improve goalkeepers' technical competencies (i.e. shot stopping, positional play, diving and deflections, catching and punching, distribution etc.)• Improve goalkeepers' understanding of team play (i.e. team shape, role of the goalkeeper as the 11th field player etc.) • Develop goalkeepers' leadership capacity (i.e. defensive communication, team organization at set pieces etc.)

Master'S Degree, Cybersecurity, 4.0 Gpa

Activities and Societies: Honor Roll, National Society of Leadership and Success

Bachelor Of Business Management, Sports Management

Education record