Sara Rybarczyk Smith Email & Phone Number

Greater Chicago Area

Naperville, Illinois, United States

• Software installation, device programming and configuration of nurse call, IP intercom, access control, and video management systems.
• Engage in pre and post-sales with customer IT resources to provide network infrastructure and server prerequisites for successful deployment.
• Remotely support existing customers with Ad-Hoc requests, system upgrades, and break/fix troubleshooting and resolution.
• Provide IT Help Desk Support for our internal organization.

Naperville, IL

• Supervise the Project Admin team and address escalated issues
• Ongoing, high level support to union technicians, project managers, customer service, payroll, marketing, and 3rd party software companies
• Provide direct support to the Operation’s manager on internal and external matters
• Department’s business analyst to create, modify or improve all business forms and procedures to standardize and streamline SOPs & SLAs for the organization

Naperville, IL

• Project manage low voltage security installation projects between 40-600 hours
• Support agile lifecycle from schedule planning to final closeout documentation
• Support field operations by submitting and tracking RFIs, avoiding scope creep and processing change orders for work outside the project’s SOW
• Maintain constant communication with contractors and end users to coordinate labor and material schedules to deliver on-time, on-budge installations

Naperville, Illinois

• Work alongside the Operations Manager supporting and overseeing field operations
• Internal project management of active security jobs and assist Project Managers with day to day tasks
• Coordinate technician scheduling across the greater Chicagoland area
• Work with the Warehouse Manager on material deliveries and missing materials
• Requisition job materials for accurate end-of-project billing
• Support call center operations and CRM

Naperville, IL

• Receive inbound phone and email requests from customers
• Generate service tickets and verify site contact information
• Prioritize and coordinate service technician scheduling based on resources and urgency of the matter
• Track and maintain the status of open technical support tickets with manufactures
• Document technician closeouts, proof spelling, price, and generate invoices

Winfield, Illinois, United States

• Inbound operator for hospital internal and external calls; after-hours doctor’s office answering services
• Page for doctor/doctor consultations, after hours medical care, and on/offsite facility maintenance requests
• Triage medical code emergencies, system outages, planet alarms, and on-premises life safety situations

Lombard, IL

Glenbard Electric, Inc. is a full service electrical distributor and ComEd Trade Ally serving the electrical community since 1968. I worked with our customer's to provide competitive lighting solutions to maximize ComEd/DCEO energy incentives, energy savings, and overall ROI's.

Greater Chicago Area

Fitzgerald Lighting and Maintenance is a full service electrical contractor with a primary focus on interior and exterior lighting. I provided energy efficient lighting solutions to help my customers reduce their monthly kwh and save money on their yearly lighting expenses.

Addison, IL

Qualify and provide sales leads to 25 sales representatives in the Midwest.Train sales representatives on Sales Force Briefcase: create and track leads, schedule customer visits, and update contact information.Provide sale and rental quotes for 8 Chicagoland sales representatives.Oversee and manage the Midwest Inside Sales Team on calling and reactivating.

Naperville, IL

Vehicle Inspections, Oil Changes, and Tires (New, Rotate, and Balance).Train new employees and assist with inventory.

Warrenville, Illinois, United States

Review construction package for each home schedule for production.Create and release over 600 purchase orders per week.Confirm pricing and material specifications for each PO.Work with Purchasing Agents, Designers, and Architecture to confirm accuracy on each home prior to breaking ground.

Naperville, IL

Receive incoming service calls, schedule and dispatch technicians accordingly.Order and track material for fire and security projects.Document technician site notes and bill customer invoices.

Ba, English

Associate'S Degree, General Studies

Education record