Sara Leonard Email and Phone Number

Skyline and SaaS Management (2021-Present), Skyline Product Marketing (2017-2021), Global Education Operations (2015-2017)Tasked with directing and optimizing global technical support operations at Skyline, emphasizing strategic planning, program management, and cross-functional collaboration to enhance adoption, consumption, and operational efficiency in both technical and educational services domains.• Spearheaded adoption of Skyline, an innovative, proactive support service aligned with VMware Global Support Services, starting with 50 customers onboarded and growing to over 15K customers.• Championed project management of consumption initiative for Skyline analyzing trends and behaviors of top 50 customers over three months to optimize customer experience and gain consumption.• Collaborated with VMWare Data and Analytics team to create all necessary dashboards to effectively operate the business.Orchestrated program management strategies for Skyline initiatives, emphasizing adoption and consumption.• As Chief of Staff, steered operational framework of the Senior Leadership team and product group, underscoring annual planning, headcount, budget allocation, and leadership meeting logistics.• Efficiently coordinated weekly staff assemblies, biannual strategic sessions, and town halls and comprehensive BI analytics.• Collaborated effectively with Global Support Services & Sales units, fortifying streamlined procedures.• Commandeered key initiatives, spotlighting project blueprinting, consistent updates, and performance metrics.• Founded and instituted Project Management Office for Education Services.• Leveraged data analytics to discern business trajectories and furnish actionable recommendations.• Engaged with Education Sales Leaders, formulating leadership operational model that accelerated decision efficacy.• Paved road for Go-To-Market, Sales Enablement, and strategic planning infusing metrics and strategies to amplify Education Services' output.

Experienced progressive promotion during tenure to eventually govern strategic marketing for entire Cisco product portfolio while supervising four direct reports and seven support reports. Served as prime contact for problem-solving for senior marketing leader.• Steered large-scale marketing reorganization initiative; partnering cross-functionally with marketing, finance, HR, and engineering leaders to develop strategy-focused Products & Solutions Marketing division for Cisco Systems.• Oversaw large-scale reorganization to launch and develop strategy of Products and Solutions Marketing division in collaboration with cross-functional teams: marketing, HR, and engineering leaders in addition to creating and facilitating training program on new roles and priorities of new division.• Initiated and designed New Hire onboarding and mentorship program yielding faster productivity.• Managed tool development to assess professional learning needs.• Drove development of leadership team operating model resulting in accelerated and higher quality decision-making and operational maturity from shared knowledge through meetings and events.

In this role, I led the customer service group serving high net worth clients with $1M+ assets. I also partnered with Senior Account Executives to secure new clients and retain existing ones.IMPACT: Under my leadership, the customer service group elevated its responsiveness to our clients to ensure a positive experience, including rapid delivery of information on the investment process and the performance of specific products.

For this company providing tools to large semi-conductor manufacturing customers, my work involved generating revenue through inside sales. I improved our sales results by analyzing sales data, developing forecasting reports, and supervising customer service representatives.