- Support daily office operations at the front desk and in the billing department to achieve financial and operational efficiency and provide integral patient services.- Verify patient insurance coverage, explaining plan details for full understanding of benefits and financial responsibility.- Trusted as the practice's point person for insurance compliance, authorizations, claims resolution, software support, and patient account maintenance.

- Posted insurance payments for a practice of over 70 physicians; prepared and submitted claims for secondary insurance policies.- Reviewed Explanations of Benefits to verify that insurance payments were correct and followed up on any claims that required corrective action to ensure appropriate reimbursement or claims resolution.

- Assisted the doctor in recording objective and subjective findings and applying physical therapy modalities, including ultrasound therapy and electric muscle stimulation, as prescribed. - Quickly learned and integrated new software program for transition to electronic medical records; transcribed patient information into new system, fact-checking and correcting patient charts in the process.- Provided efficient, considerate, and attentive assistance to the doctor to offer the highest quality care while fostering productivity and positive patient experience. Conducted initial patient intakes and assessments to obtain history and subjective complaints. Extremely thorough and detailed in all documentation and record-keeping. - Efficiently handled all aspects of front desk and daily office procedures, from opening to closing, to support smooth office operations, with flexibility to accommodate the changing needs of the practice. Proficiently coordinated schedules for two practitioners, prepared patient charts and maintained office records, reconciled patient payments and ledger records, tracked and posted insurance payments, and handled incoming calls. - Worked tenaciously with a wide range of insurance companies (including commercial, automobile, and Workers’ Comp policies) to verify coverage and benefits, track claims, obtain authorizations, pursue appeals, and advocate on behalf of patients and the doctor.

- Specialized in analytical techniques and testing, including photomicrography (optical & SEM), X-ray Emission Spectroscopy, water content and acid number determination, viscosity and conductivity measurements, automatic and microscopic particle counting, and contamination extraction/analysis/identification.- Appointed Lab Safety Officer and Safety Committee Representative: ensured lab’s compliance with safety regulations, performed weekly inspections, and prepared for ISO 9000 & ISO 14000 audits. - Monitored chemical handling and labeling, maintained MSDS documentation and Certificates of Analysis, inspected and processed shipments and samples, and managed lab’s chemical inventory database. Selected for the committee to revamp the facility’s chemical inventory database. - Performed precise equipment validation, maintenance, and calibration. Thorough and meticulous in all data collection, notebook documentation, laboratory record-keeping, presentation of results, and completion of projects. - Drafted, revised, and edited several standard laboratory operating procedures utilizing research collected from multiple references, company experts, and personal laboratory experience to generate clear, detailed documents. Contributed to committee for company-wide international standardization of laboratory procedures.- Collaborated with project managers, supervisors, and laboratory staff. Consistently exceeded expectations and was recognized by colleagues and co-workers as the go-to person for completing tasks and projects on-time and with excellence.