Sarath Kumar Email & Phone Number

Dubai, United Arab Emirates

Provide timely support for hardware and software issues reported by users, both remotely and on-site. Diagnose and resolve technical problems related to desktops, laptops and printers. Install & configure new desktops, laptops and printers according to organizational standard. Windows patches updated in new desktops and laptops. Assist in the installation and maintenance of antivirus and security software.Coordinate with vendors for hardware repairs, warranty services and software Support. Handle VIP users on priority. Configuration and troubleshooting local and network printers & scanners. Monitoring and handling incidents and task management through ServiceNow ticketing tool. Hardware maintenance of Laptops, PC's, Printers, Workstations and Peripherals.

Sharjah Emirate, United Arab Emirates

Provide first level troubleshooting to customers. Assembling and Disassembling of the entire desktop as well as laptops. Setup configuration for new laptops and desktops. Hardware maintenance of Laptops and Desktops. Perform basic maintenance tasks, such as system updates and antivirus scan. Work collaboratively with other IT support staff to ensure smooth operations and quick resolution of issues.

Bengaluru, Karnataka, India

Installing and configuring management of OS(Win XP, 7,8 & 10). Hardware and Software maintenance of Software and hardware.

Bengaluru, Karnataka, India

Provide on-site and remote technical support for hardware and software issues. Troubleshoot and resolve problems related to desktops, laptops and printers. Communicate with clients to understand their needs and provide solutions. Assist in hardware and software upgrades as necessary. Installing and troubleshooting the Printers and Scanners. Willingness to travel to different sites as needed.

Bengaluru, Karnataka, India

Provide immediate, on-site technical support for hardware and software issues faced by user. Diagnose and resolve problems quickly to minimize downtime. Perform regular inspections and maintenance of IT equipment to ensure optimal performance. Maintain accurate records of issues, resolutions and system changes in a ticketing system. Active Directory - Adding & deleting users machines name. Installing, configuring and troubleshooting MS Outlook.

Bengaluru, Karnataka, India

Provide prompt assistance to customers facing technical issues with products or services, both remotely and on-site. Proficiency in various operating systems(Windows and MAC). Diagnose problems by analyzing symptoms and applying standard troubleshooting techniques. Identify and escalate complex issues to higher-level support teams or product specialists when necessary. Focus on user satisfaction and support.

Bengaluru, Karnataka, India

Track inventory levels of IT equipments (Laptops, Desktops, Printers, Monitors and Peripherals). Conduct regular audits to verify stock accuracy and identify discrepancies. Coordinate with suppliers to procure IT equipment and software as needed, managing purchase orders efficiently. Maintain relationships with vendors to ensure timely delivery and negotiate favorable terms. Inspect incoming items for quality and functionality before acceptance into inventory. Manage the allocation and distribution of IT equipment to different departments or users based on requests. Handle the return of defective or obsolete equipment, coordinating with vendors as necessary. Generate regular reports on inventory levels, usage trends and procurement activities for management review.

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Playing Cricket and Volleyball

Diploma, Computer Science

Activities and Societies: Playing Cricket