Managing and monitoring all installed systems and infrastructure.Installing, configuring, testing and maintaining operating systems, application software and system management tools.Ensuring the highest levels of systems and infrastructure availability.Provide 1st and 2nd level support to end-users in troubleshooting and resolving application related issues.

Installation and troubleshooting of different client application software like Citrix, Pulse secure and remote connectivity issues.  Providing remote support to different locations through the tool Configuration Item.  Responsible for providing 1st /2nd level desktop support to end-users in troubleshooting and resolving application related issues.  Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and… Show more Installation and troubleshooting of different client application software like Citrix, Pulse secure and remote connectivity issues.  Providing remote support to different locations through the tool Configuration Item.  Responsible for providing 1st /2nd level desktop support to end-users in troubleshooting and resolving application related issues.  Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues.  Installing and Updating required software Patches and keep the system under ISMS compliance.  Creating and Managing user accounts and Profiles, giving permissions to the users in Active directory  Preparing work report on monthly basis with the priority & category of issue which has the SLA.  Acted as escalation point for troubleshooting advanced system issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. Show less

Highly analytical account receivable professional with a thorough knowledge of accounting, billing and collections systems, processes and best practices.  Maintain A/R records; prepare statements, bills and invoices; process payments; respond to customer inquiries regarding account status.  Delivered accurate and on-time monthly financial closing for A/R functions.